---
title: "Hosted Business Voice"
description: "Hosted phone systems for business, priced per extension."
url: "https://dev.www.lightningip.com.au/cis/hosted-voice-plans"
canonical: "https://dev.www.lightningip.com.au/cis/hosted-voice-plans"
updated: "2026-10-03"
---

# Hosted Business Voice

Hosted phone systems for business, priced per extension.

- **Version:** 2026.01
- **Effective from:** 27 Sept 2026
- **Service:** Hosted phone system
- **Typical users:** Business
- **Contract:** Month to month
- **Maximum monthly charge:** The same as the minimum monthly charge, unless you add optional extras or exceed any included allowances.

## Key information

### What is this service

Lightning IP’s Hosted Business Voice plans are post-paid hosted phone system (hosted PBX) services delivered over an internet connection, priced per extension. The plan table below shows the minimum monthly charge, extensions and call rate basis for each plan.

### Pricing

| Detail | Plus | Bundled | PayG |
| --- | --- | --- | --- |
| Minimum monthly charge | from $60.00/month | $25.00/extension/month | from $50.00/month |
| Extensions or channels | 2 included | — | 4 included |
| Call rates | Included Calls | Included Calls | Pay As You Go |
| Minimum term | 1 month | 1 month | 1 month |
| Maximum early termination charge | None | None | None |
| Minimum cost | Min. cost $60 on a 1-month plan | Min. cost $25 on a 1-month plan | Min. cost $250 on a 1-month plan |

## Information about the service

### Bundling

You do not need to bundle the PayG or Plus plans with any other Lightning IP service. The Bundled plan is only available with an active Lightning IP internet service.

### Mandatory equipment

You will need an internet connection suitable for voice traffic and compatible IP handsets or softphones. Handsets may be purchased from Lightning IP and are not included in the plan price.

### Important conditions

Call quality depends on your internet connection. Some features may require additional configuration or charges.

### Early termination charges

There are no early termination charges applicable to this service. However, you will not receive a refund if you disconnect your service before the end of your billing cycle.

### Call, SMS and data charges

Calls are charged according to the call rate group shown in the plan table. Plus and Bundled plans include standard calls to national numbers and Australian mobiles in the monthly charge. Pay As You Go plans are charged per call at our published call rates: a standard two-minute call to an Australian mobile costs 30c (15c per minute).

## General information

### Monitoring your usage

You can check how much data you have used, and view your call records, through the My Account portal at https://my.lightningip.com.au.

### Your first invoice

We issue invoices on the first of the month. Your first invoice will include a pro rata charge from the day your service is connected to the start of your normal billing period, along with the charges for your normal billing period.

### Changes to pricing

From time to time we may need to adjust our pricing. We will give you at least 30 days’ notice if you will be affected by a price rise.

### Enquiries, feedback and complaints

We are committed to providing you with excellent service. Contact us by calling 1300 994 884 or by emailing support@lightningip.com.au.

### Making a complaint

If you are unhappy with our service, please contact us first: we will do our best to resolve your problem during our first contact. Our Complaints Handling Policy, available at https://www.lightningip.com.au/terms-and-policies/complaints-handling-policy, explains how to make a complaint and how we handle it.

### Telecommunications Industry Ombudsman (TIO)

We encourage you to always contact us first if you experience any problem or are unhappy. If you wish to contact the Telecommunications Industry Ombudsman (TIO), you can do so by phone on 1800 062 058. For full contact information visit https://www.tio.com.au/about-us/contact-us.

This Critical Information Summary is a summary only. Please contact Lightning IP for further information, or visit https://www.lightningip.com.au/terms-and-policies for our full terms and conditions.