---
title: "Home & Small Office Internet"
description: "nbn internet plans designed for households and small offices."
url: "https://dev.www.lightningip.com.au/cis/internet-plans"
canonical: "https://dev.www.lightningip.com.au/cis/internet-plans"
updated: "2026-09-27"
---

# Home & Small Office Internet

nbn internet plans designed for households and small offices.

- **Version:** 2026.01
- **Effective from:** 27 Sept 2026
- **Service:** nbn Internet
- **Typical users:** Home & small office
- **Contract:** Month to month
- **Maximum monthly charge:** The same as the minimum monthly charge, unless you add optional extras or exceed any included allowances.

## Key information

### What is this service

Lightning IP’s Home & Small Office internet plans are post-paid high-speed broadband services delivered over the National Broadband Network (nbn) with an unlimited data allowance on a month-to-month term.

The plan table below shows the minimum monthly charge, typical busy period speeds and speed tier for each plan. Fixed Wireless and Satellite plans are delivered over the nbn Fixed Wireless and Sky Muster networks respectively.

### Pricing

| Detail | Basic | Standard | Fast | Fast Fibre | Super Fast | Ultra Fast | Hyper Fast | Hyper Fast (HFC) |
| --- | --- | --- | --- | --- | --- | --- | --- | --- |
| Minimum monthly charge | $75.00/month | $85.00/month | $89.00/month | $89.00/month | $99.00/month | $109.00/month | $159.00/month | $159.00/month |
| Typical busy period speeds | 25mbps down / 10mbps up | 50mbps down / 20mbps up | 100mbps down / 20mbps up | 500mbps down / 50mbps up | 750mbps down / 50mbps up | 1000mbps down / 100mbps up | 2000mbps down / 200mbps up | 2000mbps down / 100mbps up |
| Speed tier | L3TC425D10U | L3TC450D20U | L3TC4100D20U | L3TC4500D50U | L3TC4750D50U | L3TC41000D100U | L3TC42000D200U | L3TC42000D100U |
| Minimum term | 1 month | 1 month | 1 month | 1 month | 1 month | 1 month | 1 month | 1 month |
| Maximum early termination charge | None | None | None | None | None | None | None | None |
| Minimum cost | Min. cost $75 on a 1-month plan | Min. cost $85 on a 1-month plan | Min. cost $89 on a 1-month plan. | Min. cost $89 on a 1-month plan | Min. cost $99 on a 1-month plan | Min. cost $109 on a 1-month plan. | Min. cost $159 on a 1-month plan. | — |

## Information about the service

### Bundling

You do not need to bundle this plan with any other Lightning IP service. However, you may be eligible for additional discounts if you have another Lightning IP service.

### Mandatory equipment

You will need a modem that is compatible with the nbn network to use this service. You may use your own, or choose to purchase a modem from Lightning IP during the sign-up process. If you purchase a modem from us, you will need to pay the modem fees before we can send it to you.

### Important conditions

Not all speed tiers are available at all addresses. Please contact us to check which plans are available to you.

Typical busy period speeds are measured between 7pm and 11pm. Actual speeds may vary depending on your access technology, in-home wiring and equipment.

### Early termination charges

There are no early termination charges applicable to this service. However, you will not receive a refund if you disconnect your service before the end of your billing cycle.

### Add-ons

Static IP addresses are not included in residential services by default, but you can add a static IPv4 address to your service for an extra $5 per month.

### Upfront fees

You will need to pay for your first month at the time you sign up. This is applied as a credit on your first bill, or refunded to you if your application is unsuccessful.

### nbn connection charges

nbn co charges $300 for first-time connections in new developments, and $297 for additional connections requiring installation of nbn equipment. We will let you know if either of these charges applies to you and include it on your bill.

### Technical specifications

This service is assigned a dynamic public IPv4 address. It requires a modem/router capable of IPoE authentication.

## General information

### Monitoring your usage

You can check how much data you have used, and view your call records, through the My Account portal at https://my.lightningip.com.au.

### Your first invoice

We issue invoices on the first of the month. Your first invoice will include a pro rata charge from the day your service is connected to the start of your normal billing period, along with the charges for your normal billing period.

### Changes to pricing

From time to time we may need to adjust our pricing. We will give you at least 30 days’ notice if you will be affected by a price rise.

### Enquiries, feedback and complaints

We are committed to providing you with excellent service. Contact us by calling 1300 994 884 or by emailing support@lightningip.com.au.

### Making a complaint

If you are unhappy with our service, please contact us first: we will do our best to resolve your problem during our first contact. Our Complaints Handling Policy, available at https://www.lightningip.com.au/terms-and-policies/complaints-handling-policy, explains how to make a complaint and how we handle it.

### Telecommunications Industry Ombudsman (TIO)

We encourage you to always contact us first if you experience any problem or are unhappy. If you wish to contact the Telecommunications Industry Ombudsman (TIO), you can do so by phone on 1800 062 058. For full contact information visit https://www.tio.com.au/about-us/contact-us.

### Service relocations

There is no fee to relocate your service to a new address.

### Faults and restorations

The restoration target for faults on the residential network is by 5pm three business days from fault acknowledgement. Lightning IP’s self-service fault troubleshooting must be completed before a fault is submitted.

This Critical Information Summary is a summary only. Please contact Lightning IP for further information, or visit https://www.lightningip.com.au/terms-and-policies for our full terms and conditions.