---
title: "Yealink T85W Desk Phone - Quick Reference Guide"
description: "How to make, answer, hold, transfer and forward calls, plus voicemail and Wi-Fi setup on your Yealink T85W."
url: "https://dev.www.lightningip.com.au/help/hosted-voice/yealink-t85w"
canonical: "https://dev.www.lightningip.com.au/help/hosted-voice/yealink-t85w"
updated: "2026-09-27"
---

# Yealink T85W Desk Phone - Quick Reference Guide

How to make, answer, hold, transfer and forward calls, plus voicemail and Wi-Fi setup on your Yealink T85W.

The Yealink T85W is an easy-to-use business phone with an adjustable 5.5-inch colour screen, so you can find a comfortable viewing angle for your desk and lighting. It has 12 line keys, with up to 60 programmable keys across 5 pages.

This guide covers everything you need to make, take and manage calls on your new phone.

![Yealink T85W Desk Phone](https://cms.lightningip.com.au/assets/75d1229f-8ac0-4557-85c4-bdf53875060e)

## Getting to know your phone

The numbers below match the key layout diagram.

![T85W Key Layout](https://cms.lightningip.com.au/assets/2e1b67ca-f4dc-49cc-94c6-0d54fdad29f8)

- **1. Power LED** - Flashes for incoming calls and new voicemail.
- **2. Screen** - Shows your calls, status icons, time and date.
- **3. Line keys** - Lines, BLF and shortcuts, across 5 pages.
- **4. Soft keys** - The four keys under the screen. Their options change with what you're doing.
- **5. Touch keys** - Message, Headset, Mute and Page.
- **6. Navigation and OK** - Scroll through menus and calls. OK selects.
- **7. Cancel** - Go back, or end a call.
- **8. Volume** - Adjust the ringer or call volume.
- **9. Keypad** - Numbers and letters. #SEND sends the call.
- **10. Hold and Transfer** - Put a call on hold, or transfer it.
- **11. Redial** - See recently dialled numbers.
- **12. Speaker** - Turn handsfree on or off.

## What the lights mean

### Power LED

- **Flashing red fast** - Incoming call
- **Flashing red slowly** - New voicemail
- **Solid red** - Starting up

### Line key LED

- **Solid green** - Line in use
- **Flashing green fast** - Incoming call
- **Flashing green slowly** - Call on hold
- **Off** - Line is idle

## Placing calls

### Using the handset

1. **Lift the handset**
2. **Dial the number** - Enter the number using the keypad.
3. **Press #SEND or Send** - Use the #SEND key or the Send soft key to place the call.

### Using handsfree mode

1. **Press the Speaker key** - Leave the handset on the hook.
2. **Dial the number** - Enter the number using the keypad.
3. **Press #SEND or Send** - Use the #SEND key or the Send soft key to place the call.

### Using a headset

1. **Press the Headset key** - This turns on headset mode.
2. **Dial the number** - Enter the number using the keypad.
3. **Press #SEND or Send** - Use the #SEND key or the Send soft key to place the call.

**Calling overseas?** Dial 0011, then enter the number with the country code.

## Answering and ending calls

### Receiving calls

You can answer an incoming call in any of these ways:

- Lift the handset.
- Press the **Speaker** key to answer handsfree, or the **Headset** key for your headset.
- Press the **Answer** soft key.
- Press the line key with the flashing green light.

### Ending a call

- Hang up the handset.
- Press the **Cancel** key or the **EndCall** soft key.
- On speakerphone, press the **Speaker** key.

### Switching during a call

Lift the handset, press the **Speaker** key or press the **Headset** key to move the call to the handset, speaker or headset.

## Managing calls

### Putting a call on hold

- Press the **Hold** key or the **Hold** soft key. The line key flashes green slowly.
- Press the **Hold** key again or **Resume** to return to the call.

### Call waiting

Only one call can be active at a time. Other calls are placed on hold.

To make a new call during a call:

1. **Press Hold** - Use the Hold key or the Hold soft key to hold your current call.
2. **Press New Call** - Use the New Call soft key.
3. **Dial and press #SEND or Send** - Enter the number, then place the call.

To answer a second call, press **Answer**. Your current call is placed on hold.

To switch between calls, use the up and down navigation keys to select the held call, then press **Resume**.

### Muting a call

Mute stops the caller hearing you, while you can still hear them.

- Press the **Mute** key to mute. It lights up red.
- Press **Mute** again to unmute.

### Adjusting the volume

- During a call, press the **Volume** key to change the call volume.
- When the phone is idle, press the **Volume** key to change the ringer volume.

### Do Not Disturb (DND)

DND rejects incoming calls automatically. Depending on your setup, callers go to voicemail or hear a busy message.

Press the **DND** soft key to turn it on or off. The DND icon shows in the status bar while it's on.

### Conference calls

1. **Call the first person**
2. **Press Conference** - Use the Conference soft key. The first call is placed on hold.
3. **Call the second person** - Dial their number.
4. **Press Conference again** - When they answer, this joins everyone into the call.

## Transferring calls

### Blind transfer

Transfers the call straight through, without announcing it first.

1. **Press Transfer** - During a call, use the Transfer key or the Transfer soft key.
2. **Enter the number** - Dial the number you want to transfer to.
3. **Press Transfer or B Transfer** - This completes the transfer.

### Attended transfer

Lets you announce the call to the other person first.

1. **Press Transfer** - During a call, use the Transfer key or the Transfer soft key. The caller is placed on hold.
2. **Dial the other person** - Enter the number you want to transfer to.
3. **Announce the call** - When they answer, let them know who's calling.
4. **Press Transfer** - This completes the transfer.

### Transferring via BLF

Your line keys can be set up with BLF shortcuts for quick internal transfers.

1. **Press the extension's line key** - During a call, press the line key for the extension you want.
2. **Announce the call** - When they answer, let them know who's calling.
3. **Hang up** - This completes the transfer.

If the other person declines an attended or BLF transfer, press **Cancel**, then **Resume** to return to the original caller.

## Forwarding your calls

Send your calls to another number when you're away from your desk.

1. **Open Call Forward** - Go to Menu > Features > Call Forward.
2. **Choose a forward type** - Select Always, Busy or No Answer forward, and set it to On.
3. **Enter the destination** - Type the number in the Forward to field.
4. **Set the ring time** - For No Answer only, choose how long the phone rings before forwarding.
5. **Press Save**

The call forward icon shows in the status bar while forwarding is on. To turn it off, follow the same steps and set it to **Off**.

## Voicemail

### Setting up voicemail

1. **Press the Message key**
2. **Enter your PIN** - Use the voicemail PIN from your welcome email.
3. **Record your greeting** - Select the option to record your greeting.
4. **Follow the prompts**

### Retrieving voicemail

Press the **Message** key, then follow the prompts.

Extension voicemail is for your own extension only. The PIN can be turned off for direct access - ask your administrator if you'd like this.

## Redial and call history

- Press the **Redial** key to see dialled numbers. Select one, then press **OK**.
- Press the **Redial** key twice to call the last number again.
- Press the **History** soft key to see placed, answered and missed calls.

## Connecting via Wi-Fi

You'll need the network name (SSID) and password from your network administrator.

### Turn on Wi-Fi mode

1. **Open Wi-Fi settings** - Go to Menu > Basic > Wi-Fi.
2. **Turn Wi-Fi on** - Set Wi-Fi to On, then press Save.

### Connect to a network

1. **Open Wi-Fi settings** - Go to Menu > Basic > Wi-Fi.
2. **Search for networks** - Optional: press Scan to search again.
3. **Choose your network** - Select it and press Connect.
4. **Enter the password** - Type the password and press OK.

The Wi-Fi symbol shows in the status bar once you're connected. After that, the phone reconnects automatically.