---
title: "Yealink T87W Desk Phone - Quick Reference Guide"
description: "How to make, answer, hold, transfer and forward calls, plus voicemail and Wi-Fi setup on your Yealink T87W."
url: "https://dev.www.lightningip.com.au/help/hosted-voice/yealink-t87w"
canonical: "https://dev.www.lightningip.com.au/help/hosted-voice/yealink-t87w"
updated: "2026-09-27"
---

# Yealink T87W Desk Phone - Quick Reference Guide

How to make, answer, hold, transfer and forward calls, plus voicemail and Wi-Fi setup on your Yealink T87W.

The Yealink T87W is an executive business phone with an adjustable 7-inch colour touch screen, so you can find a comfortable viewing angle for your desk and lighting. Tap and swipe the screen like a smartphone. It supports up to 84 programmable keys across 5 pages.

This guide covers everything you need to make, take and manage calls on your new phone.

![Yealink T87W Desk Phone](https://cms.lightningip.com.au/assets/d5ac6667-dc6a-46b8-b8cc-34804fd45265)

**Tap or press?** In this guide, you **tap** options on the touch screen, and **press** the physical keys below the screen.

## Getting to know your phone

The numbers below match the key layout diagram.

![Yealink T87W key layout](https://cms.lightningip.com.au/assets/5f24b236-16e9-480a-bce2-cf90239fda1e)

- **1. Power LED** - Flashes for incoming calls and new voicemail.
- **2. Touch screen** - Tap and swipe to use menus and calls.
- **3. Line keys** - On screen. Lines, BLF and shortcuts, across 5 pages.
- **4. Soft keys** - On screen. Their options change with what you're doing.
- **5. Hold and Transfer** - Put a call on hold, or transfer it.
- **6. Message** - Open your voicemail.
- **7. Volume** - Adjust the ringer or call volume.
- **8. Keypad** - Numbers and letters. #SEND sends the call.
- **9. Headset and Mute** - Turn headset mode on or off, or mute your microphone.
- **10. Redial** - See recently dialled numbers.
- **11. Speaker** - Turn handsfree on or off.

## What the lights mean

### Power LED

- **Flashing red fast** - Incoming call
- **Flashing red slowly** - New voicemail
- **Solid red** - Starting up

### Key lights

- **Speaker or Headset** - Glows green while in use
- **Mute** - Glows red while muted

## Placing calls

### Using the handset

1. **Lift the handset**
2. **Dial the number** - Enter the number using the keypad.
3. **Press #SEND or tap Send** - This places the call.

### Using handsfree mode

1. **Press the Speaker key** - Leave the handset on the hook.
2. **Dial the number** - Enter the number using the keypad.
3. **Press #SEND or tap Send** - This places the call.

### Using a headset

1. **Press the Headset key** - It lights up green when headset mode is on.
2. **Dial the number** - Enter the number using the keypad.
3. **Press #SEND or tap Send** - This places the call.

**Calling overseas?** Dial 0011, then enter the number with the country code.

## Answering and ending calls

### Receiving calls

You can answer an incoming call in any of these ways:

- Lift the handset.
- Press the **Speaker** key to answer handsfree, or the **Headset** key for your headset.
- Tap **Answer** on the screen.

### Ending a call

- Hang up the handset.
- Tap **End Call**.
- On speakerphone or headset, press the **Speaker** or **Headset** key again.

### Switching during a call

Lift the handset, press the **Speaker** key or press the **Headset** key to move the call to the handset, speaker or headset.

## Managing calls

### Putting a call on hold

- Press the **Hold** key or tap **Hold**.
- Press the **Hold** key again or tap **Resume** to return to the call.

### Call waiting

Only one call can be active at a time. Other calls are placed on hold.

To make a new call during a call:

1. **Press Hold or tap Hold** - This puts your current call on hold.
2. **Tap New Call**
3. **Dial and press #SEND or tap Send** - Enter the number, then place the call.

To answer a second call, tap **Answer**. Your current call is placed on hold.

To switch between calls, tap the held call on the screen, then tap **Resume**.

### Muting a call

Mute stops the caller hearing you, while you can still hear them.

- Press the **Mute** key to mute. It lights up red.
- Press **Mute** again to unmute.

### Adjusting the volume

- During a call, press the **Volume** key to change the call volume.
- When the phone is idle, press the **Volume** key to change the ringer volume.

### Do Not Disturb (DND)

DND rejects incoming calls automatically. Depending on your setup, callers may go to voicemail, hear a busy message or be redirected elsewhere.

Tap **DND** to turn it on or off. The DND icon shows in the status bar while it's on.

### Conference calls

1. **Call the first person**
2. **Tap Conference** - The first call is placed on hold.
3. **Call the second person** - Dial their number.
4. **Tap Conference again** - When they answer, this joins everyone into the call.

## Transferring calls

### Blind transfer

Transfers the call straight through, without announcing it first.

1. **Press Transfer or tap Transfer** - Do this during the call.
2. **Enter the number** - Dial the number you want to transfer to.
3. **Tap B Transfer** - This completes the transfer.

### Attended transfer

Lets you announce the call to the other person first.

1. **Press Transfer or tap Transfer** - Do this during the call. The caller is placed on hold.
2. **Dial the other person** - Enter the number you want to transfer to.
3. **Announce the call** - When they answer, let them know who's calling.
4. **Press Transfer or tap Transfer** - This completes the transfer.

### Transferring via BLF

Your on-screen line keys can be set up with BLF shortcuts for quick internal transfers.

1. **Tap the extension's line key** - During a call, tap the line key for the extension you want.
2. **Announce the call** - When they answer, let them know who's calling.
3. **Hang up** - This completes the transfer.

If the other person declines an attended or BLF transfer, tap **Cancel**, then **Resume** to return to the original caller.

## Forwarding your calls

Send your calls to another number when you're away from your desk.

1. **Open Call Forward** - Tap Menu > Features > Call Forward.
2. **Choose a forward type** - Select Always, Busy or No Answer forward, and turn it on.
3. **Enter the destination** - Type the number in the Forward to field.
4. **Set the ring time** - For No Answer only, choose how long the phone rings before forwarding.
5. **Tap Save**

The call forward icon shows in the status bar while forwarding is on. To turn it off, follow the same steps and turn it off.

## Voicemail

### Setting up voicemail

1. **Press the Message key**
2. **Enter your PIN** - Use the voicemail PIN from your welcome email.
3. **Record your greeting** - Select the option to record your greeting.
4. **Follow the prompts**

### Retrieving voicemail

Press the **Message** key, then follow the prompts.

Extension voicemail is for your own extension only. The PIN can be turned off for direct access - ask your administrator if you'd like this.

## Redial, call history and contacts

- Press the **Redial** key to see dialled numbers, then tap one to call it.
- Tap **History** to see placed, answered and missed calls.
- Tap **Directory** to find a contact.

## Connecting via Wi-Fi

You'll need the network name (SSID) and password from your network administrator.

1. **Tap Menu > Basic**
2. **Open Wi-Fi settings** - Swipe up on the left panel and tap Wi-Fi.
3. **Turn Wi-Fi on** - Tap the toggle.
4. **Choose your network** - Tap your network in the list.
5. **Enter the password** - Type the password and tap OK.

The Wi-Fi symbol shows in the status bar once you're connected. After that, the phone reconnects automatically.