--- title: "Internet" description: "Browse all help articles related to internet connections, speeds, Wi-Fi, and troubleshooting." url: "https://dev.www.lightningip.com.au/help/internet" canonical: "https://dev.www.lightningip.com.au/help/internet" updated: "2026-09-14" --- # Internet Browse all help articles related to internet connections, speeds, Wi-Fi, and troubleshooting. ## Troubleshooting Diagnose and fix internet connection problems. - [No internet connection: step-by-step troubleshooting](https://dev.www.lightningip.com.au/help/internet/no-internet-connection-troubleshooting.md) — Follow these steps in order to find out why your nbn connection is down and get back online, and when it's time to contact support. - [How to restart your modem and router properly](https://dev.www.lightningip.com.au/help/internet/restart-your-modem.md) — How to restart your modem and router in the right order so a simple reboot actually fixes dropouts and connection problems. - [Internet connected but not working: what to check](https://dev.www.lightningip.com.au/help/internet/connected-but-no-internet.md) — What to check when your devices show they're connected to Wi-Fi but web pages and apps won't load, from the modem lights to a waiting sign-in page. ## WiFi Wireless coverage, bands and router placement. - [Where to place your modem or router for best signal](https://dev.www.lightningip.com.au/help/internet/modem-placement-for-best-signal.md) — Where to put your modem or router for the strongest Wi-Fi signal, and the walls, cupboards and appliances to keep it away from. - [How to improve Wi-Fi coverage in your home](https://dev.www.lightningip.com.au/help/internet/improve-wifi-coverage.md) — Practical ways to fix Wi-Fi dead zones at home, from moving your router to choosing a mesh system over a range extender. - [Understanding 2.4GHz, 5GHz and 6GHz Wi-Fi](https://dev.www.lightningip.com.au/help/internet/24ghz-vs-5ghz-wifi.md) — Learn how the 2.4GHz, 5GHz and 6GHz Wi-Fi bands differ, what Wi-Fi 7 adds, and how band steering picks the best one for you. - [Why your Wi-Fi signal is weak in certain rooms](https://dev.www.lightningip.com.au/help/internet/weak-wifi-in-some-rooms.md) — Why Wi-Fi drops off in certain rooms, from brick walls and foil insulation to distance from the router, and the fixes that make the biggest difference. ## Speed Speed tests, speed tiers and what affects performance. - [How to run an accurate internet speed test](https://dev.www.lightningip.com.au/help/internet/run-an-accurate-speed-test.md) — How to run a speed test that reflects your real nbn connection, including using a cable, closing other apps and testing at different times of day. - [Why your internet speed may be slower than expected](https://dev.www.lightningip.com.au/help/internet/why-is-my-internet-slow.md) — Common reasons your internet is slower than expected, how to tell whether it's your plan, your Wi-Fi or the network, and how to fix it. - [Understanding internet speed tiers and what they mean](https://dev.www.lightningip.com.au/help/internet/understanding-internet-speed-tiers.md) — What each nbn speed tier means in practice, how typical evening speeds work and which tier suits your household or business. ## Connection Setup Getting a new internet service up and running. - [How to order a new nbn internet plan with Lightning IP](https://dev.www.lightningip.com.au/help/internet/how-to-order-nbn-plan.md) — A step-by-step guide to ordering a new nbn plan with Lightning IP, from checking your address to choosing a plan and what happens next. - [What to expect during an nbn technician installation](https://dev.www.lightningip.com.au/help/internet/what-to-expect-nbn-technician-installation.md) — What happens when the nbn technician arrives, how long the visit usually takes, where the equipment goes and what you'll need to have ready. - [How long does it take to connect a new nbn service?](https://dev.www.lightningip.com.au/help/internet/how-long-does-nbn-connection-take.md) — Typical timeframes from placing your nbn order to going live, what can add time, and how we keep you updated along the way. - [Is my address serviceable for nbn?](https://dev.www.lightningip.com.au/help/internet/is-my-address-serviceable-for-nbn.md) — What "serviceable" means and what to do if your address isn't serviceable yet. - [Connecting nbn in a new development or greenfield estate](https://dev.www.lightningip.com.au/help/internet/connecting-nbn-new-development-greenfield.md) — How nbn connections work in new estates, including pre-installation during the build and the nbn New Development Charge. - [Connecting nbn in an apartment or multi-dwelling unit (MDU)](https://dev.www.lightningip.com.au/help/internet/connecting-nbn-apartment-mdu.md) — What to know about nbn in apartment buildings and townhouse complexes. - [Do I need to be home for my nbn installation?](https://dev.www.lightningip.com.au/help/internet/do-i-need-to-be-home-for-nbn-installation.md) — When an adult needs to be home for your nbn technician appointment, what they'll need access to, and what happens if no one is there. - [Can I keep my existing modem when I switch to Lightning IP?](https://dev.www.lightningip.com.au/help/internet/keep-existing-modem-switching-provider.md) — Whether your current modem will work when you change internet providers. - [Porting your phone number to your new nbn connection](https://dev.www.lightningip.com.au/help/internet/porting-phone-number-to-new-nbn-connection.md) — How to keep your existing home or business phone number when you move to nbn, what to tell us and how long the port usually takes. ## Technologies nbn technology types and what they mean for your service. - [What is nbn and how does it work?](https://dev.www.lightningip.com.au/help/internet/what-is-nbn-and-how-does-it-work.md) — A plain-English explanation of Australia's national broadband network, how it reaches your home, and why your choice of provider still matters. - [Fibre to the Premises (FTTP): what it is and what to expect](https://dev.www.lightningip.com.au/help/internet/fibre-to-the-premises-fttp-explained.md) — How FTTP works and why it's the fastest nbn technology type available. - [Fibre to the Node (FTTN): what it is and what to expect](https://dev.www.lightningip.com.au/help/internet/fibre-to-the-node-fttn-explained.md) — How FTTN works, why your copper line and in-home wiring matter, and how to choose a speed tier. - [Fibre to the Curb (FTTC): what it is and what to expect](https://dev.www.lightningip.com.au/help/internet/fibre-to-the-curb-fttc-explained.md) — How FTTC differs from FTTN and what the small device outside your home does. - [Hybrid Fibre Coaxial (HFC): what it is and what to expect](https://dev.www.lightningip.com.au/help/internet/hybrid-fibre-coaxial-hfc-explained.md) — How the former pay-TV cable network delivers nbn through HFC, what the connection box does, and what speeds and reliability to expect. - [Fixed Wireless nbn: what it is and what to expect](https://dev.www.lightningip.com.au/help/internet/fixed-wireless-nbn-explained.md) — How nbn delivers broadband over the air in regional and outer-suburban areas. - [What is an nbn Connection Box and what does it do?](https://dev.www.lightningip.com.au/help/internet/what-is-an-nbn-connection-box.md) — The small box that connects the nbn network to your home network, explained. - [What is the nbn battery backup and do I need one?](https://dev.www.lightningip.com.au/help/internet/nbn-battery-backup-explained.md) — Why nbn connections stop during a blackout, and how backup power works. - [Can I upgrade my nbn connection to a faster technology type?](https://dev.www.lightningip.com.au/help/internet/upgrade-nbn-technology-type.md) — When and how you can move from FTTN or FTTC to full fibre. - [FTTN vs FTTC vs FTTP: what's the difference and which is faster?](https://dev.www.lightningip.com.au/help/internet/fttn-vs-fttc-vs-fttp-compared.md) — A side-by-side look at the three main fibre-based nbn technologies. - [Why can't I get certain speed tiers on my nbn connection?](https://dev.www.lightningip.com.au/help/internet/why-cant-i-get-certain-speed-tiers.md) — Why the fastest nbn plans aren't available at every address, how your technology type and line set the limit, and what you can do about it. - [Fixed Wireless peak period speeds: what they mean and why they vary](https://dev.www.lightningip.com.au/help/internet/fixed-wireless-peak-period-speeds.md) — What peak period speeds mean on Fixed Wireless nbn, why they vary from night to night, and what to expect from your plan in the evening. - [Do I need a home phone line to get nbn internet?](https://dev.www.lightningip.com.au/help/internet/do-i-need-a-phone-line-for-nbn.md) — Why nbn internet doesn't require an active phone service. - [Do I need a Wi-Fi 6 or Wi-Fi 7 modem for my nbn connection?](https://dev.www.lightningip.com.au/help/internet/do-i-need-wifi-6-modem-for-nbn.md) — Whether newer Wi-Fi standards make a real difference on your nbn plan. ## Modem & Router Setup Step-by-step setup guides for popular modems, routers and mesh Wi-Fi systems on your Lightning IP nbn service. - [Setting up a Telstra Smart Modem](https://dev.www.lightningip.com.au/help/internet/setup-telstra-smart-modem.md) — How to factory reset and connect a Telstra Smart Modem to your Lightning IP nbn service, and how to use bridge mode. - [Setting up your NetComm NF71](https://dev.www.lightningip.com.au/help/internet/setup-netcomm-nf71.md) — How to set up a NetComm NF71 Wi-Fi 7 gateway on FTTN/FTTB or Ethernet WAN nbn, and how to put it in bridge mode. ## More articles - [How to check if there's an nbn outage in your area](https://dev.www.lightningip.com.au/help/internet/check-nbn-outage-in-your-area.md) — Where to check for a known nbn or Lightning IP outage in your area before you start troubleshooting your own equipment. - [Is Enterprise Ethernet different from standard FTTP, and do I need it?](https://dev.www.lightningip.com.au/help/internet/enterprise-ethernet-vs-fttp.md) — How Enterprise Ethernet compares with a standard FTTP connection, and which one suits your business. - [Do I need a static IP address, and how do I get one on nbn?](https://dev.www.lightningip.com.au/help/internet/static-ip-address-on-nbn.md) — When a fixed IP address is worth having, and how to add one to your plan. - [What's the difference between an outage and planned maintenance?](https://dev.www.lightningip.com.au/help/internet/outage-vs-planned-maintenance-nbn.md) — Understanding the two types of events shown on network status pages. - [Business-grade nbn: what SLAs and support look like](https://dev.www.lightningip.com.au/help/internet/business-grade-nbn-slas-support.md) — How business nbn plans differ from home plans, and what an SLA means in practice. - [What causes nbn outages and how long do they usually last?](https://dev.www.lightningip.com.au/help/internet/what-causes-nbn-outages-how-long.md) — Common causes of network outages, planned maintenance, and how long repairs typically take. - [Setting up a site-to-site VPN over your nbn connection](https://dev.www.lightningip.com.au/help/internet/site-to-site-vpn-over-nbn.md) — What to consider when connecting multiple business locations securely. - [Choosing a backup internet connection for business continuity](https://dev.www.lightningip.com.au/help/internet/backup-internet-connection-business-continuity.md) — Why a second connection matters if downtime affects your business, and what to look for. - [Port forwarding on your nbn connection: when and how](https://dev.www.lightningip.com.au/help/internet/port-forwarding-on-nbn-connection.md) — What port forwarding does, when a business might need it for cameras, servers or remote access, and how to set it up on your nbn connection. - [What to do if your nbn service has been down for several days](https://dev.www.lightningip.com.au/help/internet/nbn-service-down-several-days.md) — Steps to take when your nbn service has been down for longer than a short dropout. - [Understanding nbn network congestion during peak times](https://dev.www.lightningip.com.au/help/internet/understanding-nbn-network-congestion-peak-times.md) — Why nbn speeds can dip in the evening even when nothing is wrong, what causes peak-time congestion and what you can do about it. - [How planned maintenance windows are scheduled and communicated](https://dev.www.lightningip.com.au/help/internet/planned-maintenance-windows-scheduled-communicated.md) — How planned network maintenance is scheduled and how you'll find out about it.