---
title: "What to do if your nbn service has been down for several days"
description: "Steps to take when your nbn service has been down for longer than a short dropout."
url: "https://dev.www.lightningip.com.au/help/internet/nbn-service-down-several-days"
canonical: "https://dev.www.lightningip.com.au/help/internet/nbn-service-down-several-days"
updated: "2026-09-28"
---

# What to do if your nbn service has been down for several days

Steps to take when your nbn service has been down for longer than a short dropout.

A short dropout is common, but a service that stays down for more than a day needs a fault lodged with us so it can be investigated and escalated with nbn Co.

1. **Rule out simple causes** - Check your power and cables, restart your modem and nbn equipment, and check our network status page for known issues.
2. **Contact us to lodge a fault** - We'll run remote tests on your connection to narrow down where the problem is.
3. **Technician visit if needed** - If the fault is in the nbn network or equipment, we'll book an nbn technician to investigate and repair it.
4. **Stay updated** - We'll keep you informed of progress until the fault is fixed.

If you rely on your connection for a phone service, especially for medical or safety reasons, tell us when you report the fault. A mobile phone is the most reliable backup while your service is down.