---
title: "We shipped automatic outage alerts — here's how"
description: "A peek under the hood at the new status page, and how it gets you fewer surprises during an outage."
url: "https://dev.www.lightningip.com.au/insights/we-shipped-automatic-outage-alerts"
canonical: "https://dev.www.lightningip.com.au/insights/we-shipped-automatic-outage-alerts"
updated: "2026-08-02"
---

# We shipped automatic outage alerts — here's how

A peek under the hood at the new status page, and how it gets you fewer surprises during an outage.

Nobody likes finding out about an outage by refreshing a support page every ten minutes. So we built something better.

## What's new

Our network status page now sends automatic alerts the moment we detect an issue affecting your area — before most customers would even notice a slowdown.

## How it works

- Network monitoring continuously checks core infrastructure health across every region we serve
- When an anomaly is detected, it's automatically cross-referenced against known faults and maintenance windows
- If it's confirmed as a genuine outage, an alert goes out to affected customers automatically

## Why this matters

Previously, outage awareness relied on customers reporting issues one at a time before a pattern became clear. Automatic detection means we often start working on a fix before the first support call comes in.

## What you'll see

If you're affected by an outage, you'll get a notification with an estimated area of impact and, where available, an estimated resolution time — updated as the situation develops, not just a one-off message.

This is the first of several reliability improvements we're rolling out this year — more to come.