--- title: "Enterprise Voice" description: "Your own dedicated Yeastar phone system on a server we manage. Every feature included, Smart Receptionist ready, local support." url: "https://dev.www.lightningip.com.au/services/voice/enterprise-voice" canonical: "https://dev.www.lightningip.com.au/services/voice/enterprise-voice" updated: "2026-10-03" --- # Enterprise Voice Your own dedicated Yeastar phone system on a server we manage. Every feature included, Smart Receptionist ready, local support. ## Your own dedicated phone system, fully managed A dedicated Yeastar phone system on a server we run for you. Every feature included, room to grow, and a local team looking after it. - Dedicated server - Every feature included - Smart Receptionist ready - [Talk to us](https://dev.www.lightningip.com.au/services/voice/enterprise-voice#consultation) - [See all features](https://dev.www.lightningip.com.au/services/voice/features) ## Big-business phone features, without running the server Enterprise Voice gives your organisation its own dedicated Yeastar phone system, running on a private server that Lightning IP manages for you. We look after updates, backups and security, so your team gets a full-featured phone system without the hardware or the upkeep. It's licensed by the number of calls you make at once rather than per user, which suits larger teams and multi-site organisations. Every feature is included, from Smart Receptionist and the Call Flow Designer to contact centre tools and Power BI reporting. ## Meet your Smart Receptionist An AI receptionist that answers every call, helps with common questions and puts callers through to the right person, day or night. We set it up with you, connect it to the systems you already use, and keep helping as your business changes. - Answers in plain language, with no 'press 1' menus - Setup and ongoing help included - Connects to your booking system, CRM and more - Monthly or one-off packs on Hosted and Enterprise Voice - [Explore Smart Receptionist](https://dev.www.lightningip.com.au/services/voice/features/smart-receptionist) - [Talk to us](https://dev.www.lightningip.com.au/contact) ## Every feature, on your own system - **[Smart Receptionist](https://dev.www.lightningip.com.au/services/voice/features/smart-receptionist)** — An AI receptionist that answers, helps and routes callers. Setup and help included. - **Call routing and Call Flow Designer** — Menus, queues and visual call flows built around how you work. ([Call routing](https://dev.www.lightningip.com.au/services/voice/features/call-routing)) - **[Contact centre](https://dev.www.lightningip.com.au/services/voice/features/contact-centre)** — Skill-based routing, callbacks, wallboards and supervisor tools. - **Teams and CRM integrations** — Microsoft Teams, Outlook, Salesforce, HubSpot, Zoho and more. ([Integrations](https://dev.www.lightningip.com.au/services/voice/features/integrations)) - **Reporting and Power BI** — Call reports, call costs and your data in your own dashboards. ([Reporting](https://dev.www.lightningip.com.au/services/voice/features/reporting)) - **Security and Disaster Recovery** — Toll-fraud protection, encryption and redundancy options. ([Security and reliability](https://dev.www.lightningip.com.au/services/voice/features/security-and-reliability)) ## How Enterprise Voice pricing works Every system is sized to your business, so we'll put together a quote for you. 1. **Your server and licence** — Sized to how many calls your business makes at once. 2. **Your SIP trunks** — Choose PaYG or Plus call channels to connect your system to the phone network. 3. **Optional extras** — Add Smart Receptionist, call transcription packs, Disaster Recovery or Hot Standby. - [Get a quote](https://dev.www.lightningip.com.au/services/voice/enterprise-voice#consultation) ## Built to stay up Your phone system is critical. Enterprise Voice gives you options to keep calls running, whatever happens. - **Disaster Recovery** — A standby server in another region takes over automatically. Paid add-on. - **Hot Standby** — A second system ready to take over if the main one fails. Paid add-on. - **Encrypted calls** — Call audio and sign-ins are encrypted as standard. - **Toll-fraud protection** — Automatic defences block hacking attempts and unusual calling. - **Managed updates and backups** — We keep your system up to date and backed up. ## Which phone system is right for you? All three run on the same Yeastar platform and are set up and supported by our local team. The difference is where it runs and how you pay. | Feature | Hosted Voice | Enterprise Voice | On-Site Voice | | --- | --- | --- | --- | | Where it runs | In our cloud | Your own dedicated server, managed by us | A Yeastar appliance at your premises | | How you pay | Monthly, per extension | Server and licence, plus SIP trunks | Hardware upfront, then SIP lines | | Pricing | From $25 per extension bundled with internet, or from $50 a month standalone | Contact us | Contact us | | Smart Receptionist | Monthly or one-off packs, setup included | Monthly or one-off packs, setup included | Not available | | Call transcription | 100 minutes a month on Plus and Bundled | Add-on packs | Not available | | Features | All features, with advanced ones enabled on request | Every feature included | Add the features you need | | Redundancy | Built into our platform | Disaster Recovery and Hot Standby add-ons | Hot Standby add-on | | Analogue devices (lift, door and alarm lines) | Via adapters | Via adapters | Built-in ports | | Best for | Most small and growing businesses | Larger or multi-site organisations | Sites that need on-premises control | ## Frequently asked questions ### How is Enterprise Voice different from Hosted Voice? Hosted Voice runs on our shared cloud platform and is priced per extension. Enterprise Voice is your own dedicated phone system on a private server we manage, licensed by how many calls you make at once, with every feature included. ### What is concurrent-call licensing? Instead of paying per user, your licence is sized to the number of calls that can be in progress at the same time. That usually works out better for larger teams where not everyone is on the phone at once. ### How many SIP channels do I need? Each channel carries one call at a time, so you need enough channels for your busiest period. We'll look at your call patterns and recommend the right number. See [SIP Trunks](/services/voice/sip-trunks). ### Can I add Smart Receptionist? Yes. [Smart Receptionist](/services/voice/features/smart-receptionist) is available as a monthly or one-off pack, and setup and help are included. ### What do Disaster Recovery and Hot Standby do? Hot Standby keeps a second system ready to take over if the main one fails. Disaster Recovery adds a standby server in another region, so calls keep running even if a data centre is affected. Both are paid add-ons. ### Can I keep my existing numbers? Yes. We can move your existing numbers across, including 1300 and 1800 numbers. ### Who manages the server? We do. Lightning IP looks after the server, updates, backups and monitoring, and our local team handles changes for you.