---
title: "Features"
description: "Everything our phone systems can do: Smart Receptionist, call routing, apps, call recording, contact centre, integrations and more."
url: "https://dev.www.lightningip.com.au/services/voice/features"
canonical: "https://dev.www.lightningip.com.au/services/voice/features"
updated: "2026-10-03"
---

# Features

Everything our phone systems can do: Smart Receptionist, call routing, apps, call recording, contact centre, integrations and more.

## Everything your phone system can do

Hosted Voice, Enterprise Voice and On-Site Voice all run on the same Yeastar platform, set up and supported by our local team. Explore what it can do for your business.

- One platform, three ways to buy
- Set up by our team
- Local support

- [Talk to us](https://dev.www.lightningip.com.au/contact)
- [Compare phone systems](https://dev.www.lightningip.com.au/services/voice)

## Meet your Smart Receptionist

An AI receptionist that answers every call, helps with common questions and puts callers through to the right person, day or night. We set it up with you, connect it to the systems you already use, and keep helping as your business changes.

- Answers in plain language, with no 'press 1' menus
- Setup and ongoing help included
- Connects to your booking system, CRM and more
- Monthly or one-off packs on Hosted and Enterprise Voice

- [Explore Smart Receptionist](https://dev.www.lightningip.com.au/services/voice/features/smart-receptionist)

## What your phone system can do

- **[Call routing](https://dev.www.lightningip.com.au/services/voice/features/call-routing)** — Menus, call flows, business hours, queues and ring groups.
- **[Calling and reception](https://dev.www.lightningip.com.au/services/voice/features/calling-and-reception)** — Transfers, parking, paging and a web operator panel.
- **[Apps and remote working](https://dev.www.lightningip.com.au/services/voice/features/apps-and-remote-working)** — Your office number on your mobile, laptop and browser.
- **[Voicemail and recording](https://dev.www.lightningip.com.au/services/voice/features/voicemail-and-recording)** — Voicemail to email, transcription and call recording.
- **[Contact centre](https://dev.www.lightningip.com.au/services/voice/features/contact-centre)** — Skill-based queues, callbacks, wallboards and supervisor tools.
- **[Integrations](https://dev.www.lightningip.com.au/services/voice/features/integrations)** — Microsoft Teams, Outlook, CRMs and helpdesks.
- **[Reporting](https://dev.www.lightningip.com.au/services/voice/features/reporting)** — Call reports, call costs and Power BI dashboards.
- **[Security and reliability](https://dev.www.lightningip.com.au/services/voice/features/security-and-reliability)** — Toll-fraud protection, encryption and redundancy options.

## Which phone system is right for you?

All three run on the same Yeastar platform and are set up and supported by our local team. The difference is where it runs and how you pay.

| Feature | Hosted Voice | Enterprise Voice | On-Site Voice |
| --- | --- | --- | --- |
| Where it runs | In our cloud | Your own dedicated server, managed by us | A Yeastar appliance at your premises |
| How you pay | Monthly, per extension | Server and licence, plus SIP trunks | Hardware upfront, then SIP lines |
| Pricing | From $25 per extension bundled with internet, or from $50 a month standalone | Contact us | Contact us |
| Smart Receptionist | Monthly or one-off packs, setup included | Monthly or one-off packs, setup included | Not available |
| Call transcription | 100 minutes a month on Plus and Bundled | Add-on packs | Not available |
| Features | All features, with advanced ones enabled on request | Every feature included | Add the features you need |
| Redundancy | Built into our platform | Disaster Recovery and Hot Standby add-ons | Hot Standby add-on |
| Analogue devices (lift, door and alarm lines) | Via adapters | Via adapters | Built-in ports |
| Best for | Most small and growing businesses | Larger or multi-site organisations | Sites that need on-premises control |

## Frequently asked questions

### Are all features available on every phone system?

Nearly all of them. Hosted Voice includes everything, with advanced features enabled on request at no extra cost. Enterprise Voice includes every feature. On-Site Voice lets you add the features you need. Smart Receptionist and call transcription are available on Hosted Voice and Enterprise Voice only.

### Do you help set things up?

Yes. Our local team sets up your phone system with you, from call routing and handsets to integrations and Smart Receptionist, and we're here for changes afterwards.

### Can I add features later?

Yes. Talk to us any time and we'll turn on or add the features your business needs.

## Find the right phone system for your business

Every feature runs on the same platform. Choose how you'd like it delivered, or talk to our local team and we'll help you decide.

- [Hosted Voice](https://dev.www.lightningip.com.au/services/voice/hosted-voice)
- [Enterprise Voice](https://dev.www.lightningip.com.au/services/voice/enterprise-voice)
- [On-Site Voice](https://dev.www.lightningip.com.au/services/voice/on-site-voice)