--- title: "Calling & reception" description: "Transfer, park, pickup, paging, boss–secretary and a web operator panel. Everyday call handling for busy front desks." url: "https://dev.www.lightningip.com.au/services/voice/features/calling-and-reception" canonical: "https://dev.www.lightningip.com.au/services/voice/features/calling-and-reception" updated: "2026-10-03" --- # Calling & reception Transfer, park, pickup, paging, boss–secretary and a web operator panel. Everyday call handling for busy front desks. ## Everyday call handling, done properly Transfer, park, pick up and page with a tap, and give your front desk a live view of every line from their browser. - Web operator panel - Works on desk phones and apps - Handsets set up for you - [Talk to us](https://dev.www.lightningip.com.au/contact) - [Compare phone systems](https://dev.www.lightningip.com.au/services/voice) ## Built for busy front desks - **Operator Panel** — A web switchboard that shows who's free, who's on a call and what's waiting, with drag-and-drop transfers. - **Transfer, park and pick up** — Move calls to the right person, park them for anyone to grab, or answer a colleague's ringing phone. - **Boss–secretary** — Calls to a manager go to their assistant first, who can screen and pass them through. - **Paging and intercom** — Make announcements to a group of phones, or talk straight through to a colleague's speaker. ## All the call controls you expect - **Attended and blind transfer** — Introduce the caller before handing over, or send the call straight through. - **Call park** — Park a call in a shared slot so anyone in the office can pick it up from any phone. - **Call pickup** — Answer a colleague's ringing phone from your own handset or app. - **Call waiting** — Hear a tone when a second call comes in, and switch between the two. - **Call forwarding** — Send calls to another extension or a mobile when you're busy, away or don't answer. - **Do not disturb** — Stop your phone ringing when you need to focus. Callers go to voicemail or wherever you choose. - **Busy camp-on** — If the person you're calling is busy, get a call back automatically as soon as they're free. - **Speed dial and dial by name** — Call frequent numbers at the touch of a button, or find a colleague by typing their name. - **Hold and mute** — Put callers on hold with music, or mute your microphone when something's better left unheard. ## Keep the whole office in view - **Operator Panel** — A browser-based switchboard for receptionists: see every extension's status, drag calls to transfer or park them, and monitor queues in real time. - **Boss–secretary** — Route a manager's calls through their assistant, with the option for the manager to pick up directly. - **BLF line monitoring** — Set phone keys to show whether a colleague is free, ringing or on a call, and press to transfer or pick up. Ideal for receptionists. - **Paging and intercom** — Broadcast announcements to groups of phones or overhead speakers, or open a two-way intercom to a single phone. - **Conference rooms** — Host audio conference calls with colleagues and outside callers, protected by a PIN. - **Call monitoring** — Supervisors can listen in, whisper to a staff member or join a call. See [Contact centre features](/services/voice/features/contact-centre). ## Handsets that just work - **Auto provisioning** — New desk phones pick up their settings the moment they're plugged in. We set them up before they arrive. - **Function keys and hotkeys** — Program phone keys for transfers, parking, colleagues' lines or your most-used numbers. - **Hot desking** — Log in to any desk phone and it becomes yours, with your extension and settings. - **Ring your desk phone and app together** — Calls ring your handset and your Linkus app at the same time, so you can answer wherever you are. - **Control your desk phone from your computer** — Dial, answer and transfer on your desk phone from the desktop app or your CRM. ## Frequently asked questions ### Do I need a dedicated receptionist console? No. The Operator Panel runs in a web browser, so any computer can become a switchboard. It works alongside a desk phone or the Linkus app. ### Which desk phones can I use? We supply and pre-configure a range of business handsets. See [Phone Hardware](/services/voice/hardware), or talk to us about using phones you already have. ### Are these features on every phone system? Yes. Everyday call handling and reception features are part of Hosted Voice, Enterprise Voice and On-Site Voice. ## Find the right phone system for your business Every feature runs on the same platform. Choose how you'd like it delivered, or talk to our local team and we'll help you decide. - [Hosted Voice](https://dev.www.lightningip.com.au/services/voice/hosted-voice) - [Enterprise Voice](https://dev.www.lightningip.com.au/services/voice/enterprise-voice) - [On-Site Voice](https://dev.www.lightningip.com.au/services/voice/on-site-voice)