---
title: "Integrations"
description: "Connect your phone system to Microsoft Teams, Outlook, Salesforce, HubSpot, Zoho, Dynamics 365, Zendesk and more."
url: "https://dev.www.lightningip.com.au/services/voice/features/integrations"
canonical: "https://dev.www.lightningip.com.au/services/voice/features/integrations"
updated: "2026-10-03"
---

# Integrations

Connect your phone system to Microsoft Teams, Outlook, Salesforce, HubSpot, Zoho, Dynamics 365, Zendesk and more.

## Works with the tools you already use

Connect your phone system to Microsoft Teams, Outlook, your CRM and helpdesk, so calls show up where your team already works.

- Microsoft Teams and Outlook
- Leading CRMs and helpdesks
- Single sign-on

- [Talk to us](https://dev.www.lightningip.com.au/contact)
- [Compare phone systems](https://dev.www.lightningip.com.au/services/voice)

## Calls that connect to the rest of your business

- **Microsoft Teams** — Make and take business calls in Teams, using your existing phone numbers.
- **Outlook** — Click to call your Outlook contacts and see who's calling from your address book.
- **CRM** — Call pop-ups, click-to-call and automatic call logging in Salesforce, HubSpot, Zoho and more.
- **Single sign-on** — Staff sign in with their Microsoft or Google account, and users sync automatically.

- [Smart Receptionist](https://dev.www.lightningip.com.au/services/voice/features/smart-receptionist)

## Built to work with Microsoft 365

- **Microsoft Teams calling** — Make and receive external calls in Teams through your phone system, with your business numbers.
- **Teams desktop plugin** — Use your phone system's features from inside the Teams desktop app.
- **Outlook** — Call contacts from Outlook in one click, and see caller names from your address book.
- **Microsoft Entra ID sign-on and user sync** — Staff sign in with their Microsoft account, and new users get an extension automatically.

## Every call in your customer records

- **Salesforce** — Click-to-call, call pop-ups showing the customer record, and automatic call logging.
- **HubSpot** — See who's calling with their HubSpot record, and log calls automatically.
- **Zoho CRM** — Call pop-ups, click-to-call and call journals inside Zoho CRM.
- **Microsoft Dynamics 365** — Call contacts from Dynamics 365 and keep a record of every call.
- **Bitrix24 and Odoo** — Click-to-call, pop-ups and call logging for Bitrix24 and Odoo users.
- **Zendesk and Zoho Desk** — Pop up the caller's tickets, create new tickets from calls and log call history automatically.

## One set of users, everywhere

- **Google Workspace** — Sign in with Google and sync users from Google Workspace, with extensions created automatically.
- **Windows Active Directory and LDAP** — Sync users, groups and organisational units from your directory.
- **Database contact lookup** — Look up caller names from your own Microsoft SQL database or directory, so the right name shows on every call.

## Open to your developers

- **Open APIs** — Connect the phone system to your own software and automate tasks like provisioning and reporting.
- **Call pop-up URL** — Open any web page, such as your own system's customer record, when a call comes in.
- **Linkus SDK** — Add business calling to your own web, mobile or desktop apps.
- **TAPI** — Connect Windows applications that support TAPI for click-to-call and call control.

## Frequently asked questions

### Do you set up integrations for me?

Yes. We'll help connect your phone system to Teams, your CRM or helpdesk as part of setup.

### My software isn't listed. Can it still be connected?

Often, yes. If your software has an API and documentation, talk to us. We can also connect [Smart Receptionist](/services/voice/features/smart-receptionist) to systems like booking tools and CRMs.

### Do I need Microsoft Teams Phone licences?

It depends on how you want to use Teams. Talk to us and we'll recommend the simplest setup for your business.

## Find the right phone system for your business

Every feature runs on the same platform. Choose how you'd like it delivered, or talk to our local team and we'll help you decide.

- [Hosted Voice](https://dev.www.lightningip.com.au/services/voice/hosted-voice)
- [Enterprise Voice](https://dev.www.lightningip.com.au/services/voice/enterprise-voice)
- [On-Site Voice](https://dev.www.lightningip.com.au/services/voice/on-site-voice)