---
title: "Reporting"
description: "Call reports, call accounting, dashboards and Power BI or Grafana connections. Know what's happening on your phones."
url: "https://dev.www.lightningip.com.au/services/voice/features/reporting"
canonical: "https://dev.www.lightningip.com.au/services/voice/features/reporting"
updated: "2026-10-03"
---

# Reporting

Call reports, call accounting, dashboards and Power BI or Grafana connections. Know what's happening on your phones.

## Know what's happening on your phones

Call reports, call costs and live dashboards, with the option to send your call data into Power BI or Grafana.

- Ready-made and custom reports
- Call cost tracking
- Power BI and Grafana

- [Talk to us](https://dev.www.lightningip.com.au/contact)
- [Compare phone systems](https://dev.www.lightningip.com.au/services/voice)

## From call logs to business insight

- **Call reports** — See call volumes, missed calls and busy times by person, team or number.
- **Call accounting** — Track what your outbound calls cost, by person or department.
- **Dashboards** — A graphical overview of your phone system at a glance.
- **Power BI and Grafana** — Send call data to your own database and build the dashboards you want.

## The numbers that matter

- **Call detail records** — A full log of every call, searchable by date, number, extension or outcome.
- **Custom reports** — Choose your own datasets and metrics, and schedule reports to arrive by email.
- **Personal reports** — Staff can see their own call activity in one view.
- **Graphical dashboard** — Live charts of call activity and system status.
- **Call quality monitoring** — Spot call quality issues early, with quality data recorded for each call.

## Keep call spend in check

- **Custom call rates** — Apply your own rates to outbound calls to see costs by person, team or client.
- **Telecom expense reports** — Analyse call spending over time and find where costs come from.

## Use your own reporting tools

- **Data Connector** — Sync call data to PostgreSQL, MySQL or Microsoft SQL Server automatically. *On request on Hosted Voice. Included on Enterprise Voice. Optional add-on on On-Site Voice.*
- **Power BI and Grafana templates** — Start with ready-made dashboard templates, then customise them for your business.

## Frequently asked questions

### Can I get reports emailed to me?

Yes. Reports can be scheduled to arrive by email daily, weekly or monthly.

### Can I use Power BI with my phone system?

Yes. The Data Connector sends your call data to a database that Power BI or Grafana can read, and ready-made templates help you get started.

## Find the right phone system for your business

Every feature runs on the same platform. Choose how you'd like it delivered, or talk to our local team and we'll help you decide.

- [Hosted Voice](https://dev.www.lightningip.com.au/services/voice/hosted-voice)
- [Enterprise Voice](https://dev.www.lightningip.com.au/services/voice/enterprise-voice)
- [On-Site Voice](https://dev.www.lightningip.com.au/services/voice/on-site-voice)