--- title: "Smart Receptionist" description: "An AI receptionist that answers, helps and routes callers in plain language. We set it up, connect it to your systems and keep helping. Setup included." url: "https://dev.www.lightningip.com.au/services/voice/features/smart-receptionist" canonical: "https://dev.www.lightningip.com.au/services/voice/features/smart-receptionist" updated: "2026-10-03" --- # Smart Receptionist An AI receptionist that answers, helps and routes callers in plain language. We set it up, connect it to your systems and keep helping. Setup included. ## A receptionist that never takes a day off Smart Receptionist answers your calls in natural language, helps with common questions and puts callers through to the right person. We set it up with you, connect it to your systems and keep helping. Setup is included. - Setup and help included - Connects to your systems - Monthly or one-off packs - [Talk to us about Smart Receptionist](https://dev.www.lightningip.com.au/contact) - [Compare phone systems](https://dev.www.lightningip.com.au/services/voice) ## Every call answered, every caller helped Smart Receptionist is an AI receptionist built into your phone system. It greets callers, understands what they need in plain language and either answers their question or puts them through to the right person, with no 'press 1 for sales' menus. It can handle your common questions, like opening hours, directions or how to book, take messages when your team is busy, and look after callers after hours. When a caller needs a person, it hands the call over. We use it ourselves: Smart Receptionist answers our own calls when our team is busy. ## We set it up with you You don't need to learn prompt writing or call-flow design. Tell us how your business takes calls and we'll build your receptionist, test it and get it live. As your business changes, we keep helping. Setup and help are included in both monthly and one-off packs. - **Scripts and FAQs** — We write the greetings and answers with you, in your business's voice. - **Routing rules** — We decide together who gets which calls, and what happens after hours. - **Ongoing fine-tuning** — We review how it's going and adjust it as your business changes. ## Connected to the systems you already use A receptionist is more useful when it can look things up and get things done. If your software has an API, we'll work with you to connect it, whether that's a booking system, CRM or helpdesk. We just need the service to support it and provide documentation. - **Booking systems** — Check availability and help callers with appointments. - **CRMs** — Recognise callers and route them to their account manager. - **Helpdesks** — Log enquiries and pass callers to the right support team. Integrations depend on the third-party service supporting them and providing documentation. ## From first chat to go-live Setup and help are included, whichever pack you choose. 1. **Tell us how you take calls** — We talk through your common questions, who handles what, and your hours. 2. **We build and test your receptionist** — We set up the scripts, answers, routing and any integrations, then test them with you. 3. **Go live** — Your Smart Receptionist starts answering calls on your existing numbers. 4. **We keep fine-tuning** — We review how it's going and adjust as your business changes. - [Talk to us](https://dev.www.lightningip.com.au/contact) ## AI that saves your team time - **Call transcription** — Get a written transcript of your calls to search, share or keep on file. *Hosted Voice Plus and Bundled plans include 100 minutes a month. Add-on packs on Enterprise Voice.* - **Call summaries** — A short AI summary of each call, so you can catch up quickly or hand over to a colleague. *Hosted Voice and Enterprise Voice.* - **Voicemail to text** — Voicemails are transcribed and emailed to you, so you can read them at a glance. - **Natural-sounding voice prompts** — Type your greeting or announcement and have it read out in a natural voice, with no recording needed. ## Available on | Feature | Hosted Voice | Enterprise Voice | On-Site Voice | | --- | --- | --- | --- | | Smart Receptionist | Monthly or one-off packs, setup included | Monthly or one-off packs, setup included | Not available | | Call transcription | 100 minutes a month on Plus and Bundled, then add-on packs | Add-on packs | Not available | | Call summaries | Available with call transcription | Available with call transcription | Not available | ## Frequently asked questions ### What does setup involve? We talk through how your business takes calls, then build your receptionist's greetings, answers and routing with you. We test it together before it goes live. Setup and ongoing help are included in both monthly and one-off packs. ### What can Smart Receptionist connect to? If your software has an API, we'll work with you to connect it, such as a booking system, CRM or helpdesk. The service needs to support the integration and provide documentation. ### Is it a monthly subscription or a one-off? Either. Choose a monthly pack or a one-off pack. Setup and help are included with both. ### What if a caller wants to talk to a person? Smart Receptionist puts them through to the right person or team, following the routing rules we set up with you. If no one is available, it can take a message. ### Can it answer calls after hours? Yes. It can answer questions, take messages and escalate urgent calls outside business hours. ### Is Smart Receptionist available on On-Site Voice? No. Smart Receptionist runs on our cloud and dedicated phone systems, so it's available on [Hosted Voice](/services/voice/hosted-voice) and [Enterprise Voice](/services/voice/enterprise-voice). ## Ready to meet your Smart Receptionist? Talk to our local team about how your business takes calls. We'll set it up with you, and setup and help are included. - [Hosted Voice](https://dev.www.lightningip.com.au/services/voice/hosted-voice) - [Enterprise Voice](https://dev.www.lightningip.com.au/services/voice/enterprise-voice)