--- title: "Hosted voice" description: "A cloud business phone system that works across desk phones, computers and mobiles, with an optional Smart Receptionist. Set up and supported by a local team." url: "https://dev.www.lightningip.com.au/services/voice/hosted-voice" canonical: "https://dev.www.lightningip.com.au/services/voice/hosted-voice" updated: "2026-10-03" --- # Hosted voice A cloud business phone system that works across desk phones, computers and mobiles, with an optional Smart Receptionist. Set up and supported by a local team. ## Business phone systems that work anywhere Hosted Voice gives your business a cloud-based phone system that works across desk phones, laptops, and mobiles — without the complexity of maintaining a traditional PBX on site. - [Book a consultation](https://dev.www.lightningip.com.au/services/voice/hosted-voice#consultation) - [See plans](https://dev.www.lightningip.com.au/services/voice/hosted-voice#plans) ## Your business phone system — without the hardware headache Hosted Voice replaces the traditional on-site PBX with a cloud-based system that gives your team the flexibility to make and receive calls from wherever they work. It's a smarter way to manage business communications across one office, multiple locations, or remote teams. Instead of being tied to one piece of equipment in one location, your phone system becomes easier to manage, simpler to scale, and far more adaptable to how modern businesses work. ## Meet your Smart Receptionist An AI receptionist that answers every call, helps with common questions and puts callers through to the right person, day or night. We set it up with you, connect it to the systems you already use, and keep helping as your business changes. - Answers in plain language, with no 'press 1' menus - Setup and ongoing help included - Connects to your booking system, CRM and more - Monthly or one-off packs on Hosted and Enterprise Voice - [Explore Smart Receptionist](https://dev.www.lightningip.com.au/services/voice/features/smart-receptionist) - [Talk to us](https://dev.www.lightningip.com.au/contact) ## How Hosted Voice works Getting connected is simple 1. **Connect your devices** — Use desk phones, softphones, or mobile devices so your team can make and receive calls from wherever they work. 2. **Configure your call flow** — Set up extensions, ring groups, auto attendants, and routing rules to suit how your business operates. 3. **Manage it online** — Add users, update settings, and adjust your system through an online portal without needing bulky on-site hardware. 4. **Keep your team connected** — Calls can move with your people, whether they're at a desk, in another office, or working remotely. - [Book a Hosted Voice consultation](https://dev.www.lightningip.com.au/services/voice/hosted-voice#consultation) ## A complete phone system, set up for you - **[Smart Receptionist](https://dev.www.lightningip.com.au/services/voice/features/smart-receptionist)** — An AI receptionist that answers, helps and routes callers. Setup and help included. - **[Call routing](https://dev.www.lightningip.com.au/services/voice/features/call-routing)** — Auto attendants, ring groups, queues and business hours. - **Linkus apps** — Your office number on your mobile, laptop and browser. ([Apps and remote working](https://dev.www.lightningip.com.au/services/voice/features/apps-and-remote-working)) - **Call recording and transcription** — Record calls, with 100 minutes of transcription a month on Plus and Bundled plans. ([Voicemail and recording](https://dev.www.lightningip.com.au/services/voice/features/voicemail-and-recording)) - **Contact centre queues** — Manage busy periods with queues, callbacks and wallboards. ([Contact centre](https://dev.www.lightningip.com.au/services/voice/features/contact-centre)) - **[Integrations](https://dev.www.lightningip.com.au/services/voice/features/integrations)** — Microsoft Teams, Outlook, CRMs and helpdesks. - [See all features](https://dev.www.lightningip.com.au/services/voice/features) ## Choose the right plan for your team Select a Hosted Voice plan that fits your team size and communication needs. | Plan | Price (per month) | Download | Upload | Typical evening speed | Best for | Includes | Order | CIS | | --- | --- | --- | --- | --- | --- | --- | --- | --- | | **Plus** | from $60.00/month | — | — | Add more extensions any time as your team grows. | — | First 2 extensions; Calls to national numbers; Calls to Australian mobiles; 30c calls to 13/1300 numbers; Setup and configuration; Support and changes; 2 Direct-in-dial numbers included; 100 minutes of call transcription a month; Overspend Protection; + $25 per Additional Extension | [Book consultation](https://dev.www.lightningip.com.au/#consultation) | [Critical Information Summary](https://dev.www.lightningip.com.au/cis/hosted-voice-plans) | | **Bundled** (Great value!) | $25.00/extension/month | — | — | Add Hosted Voice to an existing Lightning IP internet plan for a lower per-seat price. | — | $25 per extension, no minimum; Calls to national numbers; Calls to Australian mobiles; 30c calls to 13/1300 numbers; Setup and configuration; Support and changes; 1 Direct-in-dial number included; 100 minutes of call transcription a month; Overspend Protection | [Book consultation](https://dev.www.lightningip.com.au/#consultation) | [Critical Information Summary](https://dev.www.lightningip.com.au/cis/hosted-voice-plans) | | **PayG** (Great value!) | from $50.00/month | — | — | Pay only for the calls your team makes, with no bundled call inclusions. | — | First 4 extensions; 10c calls to national numbers; 15c/min calls to Australian mobiles; 30c calls to 13/1300 numbers; PAYG support and changes; 2 Direct-in-dial numbers included; Overspend Protection; $200 base setup charge; + $10 per Additional Extension | [Book consultation](https://dev.www.lightningip.com.au/#consultation) | [Critical Information Summary](https://dev.www.lightningip.com.au/cis/hosted-voice-plans) | Please check our Critical Information Summaries for more information. [Learn more](https://dev.www.lightningip.com.au/terms-and-policies) - [Book consultation](https://dev.www.lightningip.com.au/services/voice/hosted-voice#consultation) ## Integrates with the tools your team already uses Support for integration with a number of industry-leading help desk and CRM platforms, to give your customer service and support teams extra muscle. - **Hubspot** — Build stronger relationships with better context for customer calls, enable call automation, empower sales team. - **Zendesk** — Deliver memorable customer experiences and increase productivity by integrating your business phone system with Zendesk. - **Zoho Desk** — Bring calls to your ticketing system and create more context for customer calls by integrating your business phone system with Zoho Desk. - **Azure AD** — Access PBX extensions using existing corporate credentials and automate PBX user provisioning. - **Salesforce** — Reduce distractions and help salespeople turn leads into customers with enterprise calling capabilities. - **Odoo** — Manage and track calls effortlessly in Odoo. Save your agents' time and boost customer satisfaction with call automation. - **Microsoft Teams** — Make and take business calls in Microsoft Teams using your existing phone numbers. - **Hubspot** — Build stronger relationships with better context for customer calls, enable call automation, empower sales team. - **Zendesk** — Deliver memorable customer experiences and increase productivity by integrating your business phone system with Zendesk. - **Zoho Desk** — Bring calls to your ticketing system and create more context for customer calls by integrating your business phone system with Zoho Desk. - **Microsoft Entra ID** — Sign in to the phone system with existing Microsoft work accounts and automate user provisioning. - **Salesforce** — Reduce distractions and help salespeople turn leads into customers with enterprise calling capabilities. - **Odoo** — Manage and track calls effortlessly in Odoo. Save your agents' time and boost customer satisfaction with call automation. - **Outlook** — Click to call your Outlook contacts and see caller names from your address book. - **Dynamics 365** — Click-to-call, call pop-ups and automatic call logging in Microsoft Dynamics 365. - [See all integrations](https://dev.www.lightningip.com.au/services/voice/features/integrations) ## Works with the devices your team already uses Hosted Voice supports a wide range of business handsets and softphone devices. Your team can work from desk phones, laptops, or mobiles while your system is centrally managed through the platform. - **Desk phones** — Use reliable business handsets that are automatically configured and managed through the system. - **Call routing** — Make and receive calls from laptops and desktops using web or desktop clients. - **Mobile apps** — Stay reachable on the move using mobile apps that connect to your business phone system. - **Central device management** — Phones can be provisioned and managed centrally, making deployment and updates simple. Lightning IP supports devices from leading handset manufacturers. Our team can recommend the right hardware and include it as part of your Hosted Voice service through our Hardware-as-a-Service options. ## Which phone system is right for you? All three run on the same Yeastar platform and are set up and supported by our local team. The difference is where it runs and how you pay. | Feature | Hosted Voice | Enterprise Voice | On-Site Voice | | --- | --- | --- | --- | | Where it runs | In our cloud | Your own dedicated server, managed by us | A Yeastar appliance at your premises | | How you pay | Monthly, per extension | Server and licence, plus SIP trunks | Hardware upfront, then SIP lines | | Pricing | From $25 per extension bundled with internet, or from $50 a month standalone | Contact us | Contact us | | Smart Receptionist | Monthly or one-off packs, setup included | Monthly or one-off packs, setup included | Not available | | Call transcription | 100 minutes a month on Plus and Bundled | Add-on packs | Not available | | Features | All features, with advanced ones enabled on request | Every feature included | Add the features you need | | Redundancy | Built into our platform | Disaster Recovery and Hot Standby add-ons | Hot Standby add-on | | Analogue devices (lift, door and alarm lines) | Via adapters | Via adapters | Built-in ports | | Best for | Most small and growing businesses | Larger or multi-site organisations | Sites that need on-premises control | ## Because reliable connectivity matters more when you live and work regionally ### Built for regional Australia Our network isn't designed as an afterthought to metro infrastructure. We plan, invest, and optimise specifically for regional towns, business precincts, and essential services accounting for distance, demand, and real-world conditions so your connection performs when it matters most. ### Local people, real support When you call, you speak to a team based in your region not an offshore script. Our support staff understand local infrastructure, common setup challenges, and the urgency behind keeping homes and businesses online. We stay accountable from first call to full resolution. ### Independent and accountable As an independent provider, we make decisions locally and stand behind what we deliver. No lock-in contracts, no confusing fine print just transparent plans, honest advice, and long-term partnerships built on performance, not obligation. > How to review a business that smashes your expectations and leaves the best the competition can do in an archaic time? I waited 17 days for Telstra to deliver me a modem for my business and every time I called they had no progress. I decided I had enough, I call Lightning IP and within 30 minutes I had internet setup at my premises. Seriously ridiculous customer service. It's customer service you can get from small, privately owned business. If I could give them 50/5 I would. > > — Lachlan Esplin, Business Owner - Albury, NSW > Our business and our own customers alike have been using Lightning IP for the past 3 years now and I can honestly say that they are the best provider in the market, especially when you want a localised contact. The customer service they provide is top-notch, their network reliability is excellent, and the prices they offer are very competitive. Not to mention, they offer a variety of packages to suit any size business. > > — In4mative Tech, Business Owner - Young, NSW > After having constant drop out issues with other larger big name suppliers I made the switch to Lightning IP. The last months has been absolutely brilliant compared to the others. Yes we still have the odd drop out here and there, but not like before when we were having up to 7 or 8 daily or even more. We now seem to maybe get 1 or 2 very short ones in a week. For anyone in business in the area that needs reliable internet and awesome back up service. Get onto Lightning IP. > > — Brett Williams, Business Owner - Albury, NSW > After scouring posts on FB community pages for ISP recommendations, Lightning IP kept being mentioned as the 'go to'. I decided 'why not support local?', and I am SO glad I did! I was able to switch over my ISP easily online, and access technical support with Daniel the SAME day, pick up a new modem at quite literally an unbeatable price - and I am getting faster internet for the same price I was with our last ISP! > > — Linda Thompson, Home Owner - Albury, NSW 4.8 from local customers on Google. - [View all Google reviews](https://www.google.com/search?q=Lightning+IP+reviews) ## Frequently asked questions ### What is Business Hosted Voice and how does it work? Business Hosted Voice works just like a normal phone system except you don't have a physical phone system at your office. Your phone system is hosted in the cloud and managed by Lightning IP. ### Can I keep my existing business phone numbers? Yes. We can port most existing numbers across from your current provider, so you keep the number your customers already know. We'll handle the paperwork and coordinate the transfer for you. ### Can I use the phones if the power goes off? Desk phones need power to operate, so a local outage will affect them unless they're on a UPS or PoE backup supply. Softphones and mobile apps keep working on any device with an internet connection, so your team can keep taking calls from a laptop or mobile even if the office loses power. ### Can I use the Business Hosted Voice system if my business has multiple offices? Yes. Hosted Voice is built for multi-site businesses - every location connects to the same cloud phone system, so extensions, call routing and reporting work the same way no matter how many offices or remote workers you have. ### Can I purchase my own handsets to use with my Business Hosted Voice service? In most cases, yes - we support a wide range of compatible handsets. Let us know what you already have and we'll confirm compatibility, or recommend hardware through our Hardware-as-a-Service options if you'd rather we supply pre-configured devices. ### What is Smart Receptionist? Smart Receptionist is an AI receptionist built into Hosted Voice. It answers calls in plain language, helps with common questions and puts callers through to the right person. We set it up with you, and setup and help are included. [Learn more about Smart Receptionist](/services/voice/features/smart-receptionist). ### Is call transcription included? Plus and Bundled plans include 100 minutes of call transcription a month. Extra minutes are available as monthly or one-off packs. ### Can I get advanced features like the Call Flow Designer? Yes. Advanced features are enabled on request at no extra cost. Talk to us about what your business needs.