--- title: "Retail and hospitality" description: "Keep card payments, bookings and calls flowing with business nbn on an enhanced SLA, 4G backup, managed Wi-Fi and hosted phones for shops, cafes and venues." url: "https://dev.www.lightningip.com.au/solutions/industries/retail-and-hospitality" canonical: "https://dev.www.lightningip.com.au/solutions/industries/retail-and-hospitality" --- # Retail and hospitality Keep card payments, bookings and calls flowing with business nbn on an enhanced SLA, 4G backup, managed Wi-Fi and hosted phones for shops, cafes and venues. ## Keep the tills, tables and phones running Shops, restaurants, venues, accommodation and service counters — connectivity that keeps card payments, bookings and calls flowing. - [See recommended services](https://dev.www.lightningip.com.au/solutions/industries/retail-and-hospitality#recommended-services) - [Talk to our team](https://dev.www.lightningip.com.au/contact) ## When the connection drops, so do sales Card terminals, point-of-sale systems, online orders and booking platforms all run over your internet. A slow or dropped connection at the wrong moment means a queue at the counter and customers walking out. Business Priority nbn™ adds an enhanced SLA for faster fault fixes, a 4G Backup Service can keep you trading while your fixed connection is down, and managed access points give you dependable Wi-Fi across the floor, the kitchen and the back office. Hosted Voice makes sure booking calls reach whoever's free, and a 1300 number gives multiple locations one number. ## Recommended for retail and hospitality - **[Business Internet](https://dev.www.lightningip.com.au/services/internet/business)** — Business Priority nbn™ with an enhanced SLA and unlimited data, for businesses that rely on the internet. - **[Backup and failover](https://dev.www.lightningip.com.au/solutions/outcomes/backup-and-failover)** — Keep trading on the Optus network while your fixed connection is down. - **[Business Networking](https://dev.www.lightningip.com.au/services/internet/business#hardware)** — Managed switches, access points and security appliances, configured for your venue. - **[Hosted Voice](https://dev.www.lightningip.com.au/services/voice/hosted-voice)** — A cloud phone system that rings on desk phones, laptops and mobiles, so every call gets answered. ## Because reliable connectivity matters more when you live and work regionally ### Built for regional Australia Our network isn't designed as an afterthought to metro infrastructure. We plan, invest, and optimise specifically for regional towns, business precincts, and essential services accounting for distance, demand, and real-world conditions so your connection performs when it matters most. ### Local people, real support When you call, you speak to a team based in your region not an offshore script. Our support staff understand local infrastructure, common setup challenges, and the urgency behind keeping homes and businesses online. We stay accountable from first call to full resolution. ### Independent and accountable As an independent provider, we make decisions locally and stand behind what we deliver. No lock-in contracts, no confusing fine print just transparent plans, honest advice, and long-term partnerships built on performance, not obligation. > How to review a business that smashes your expectations and leaves the best the competition can do in an archaic time? I waited 17 days for Telstra to deliver me a modem for my business and every time I called they had no progress. I decided I had enough, I call Lightning IP and within 30 minutes I had internet setup at my premises. Seriously ridiculous customer service. It's customer service you can get from small, privately owned business. If I could give them 50/5 I would. > > — Lachlan Esplin, Business Owner - Albury, NSW > Our business and our own customers alike have been using Lightning IP for the past 3 years now and I can honestly say that they are the best provider in the market, especially when you want a localised contact. The customer service they provide is top-notch, their network reliability is excellent, and the prices they offer are very competitive. Not to mention, they offer a variety of packages to suit any size business. > > — In4mative Tech, Business Owner - Young, NSW > After having constant drop out issues with other larger big name suppliers I made the switch to Lightning IP. The last months has been absolutely brilliant compared to the others. Yes we still have the odd drop out here and there, but not like before when we were having up to 7 or 8 daily or even more. We now seem to maybe get 1 or 2 very short ones in a week. For anyone in business in the area that needs reliable internet and awesome back up service. Get onto Lightning IP. > > — Brett Williams, Business Owner - Albury, NSW > After scouring posts on FB community pages for ISP recommendations, Lightning IP kept being mentioned as the 'go to'. I decided 'why not support local?', and I am SO glad I did! I was able to switch over my ISP easily online, and access technical support with Daniel the SAME day, pick up a new modem at quite literally an unbeatable price - and I am getting faster internet for the same price I was with our last ISP! > > — Linda Thompson, Home Owner - Albury, NSW 4.8 from local customers on Google. - [View all Google reviews](https://www.google.com/search?q=Lightning+IP+reviews) ## Let's find the right fit for you Tell us how you work and what you need, and our local team will recommend the right mix of internet, phone and mobile — not just the most expensive option. - [Call 1300 994 884](tel:1300994884)