--- title: "More reliable internet" description: "Fewer dropouts and faster fixes: mesh Wi-Fi, Business Priority nbn with an enhanced SLA, Enterprise Fibre and 4G Backup, all supported by a local team." url: "https://dev.www.lightningip.com.au/solutions/outcomes/more-reliable-internet" canonical: "https://dev.www.lightningip.com.au/solutions/outcomes/more-reliable-internet" --- # More reliable internet Fewer dropouts and faster fixes: mesh Wi-Fi, Business Priority nbn with an enhanced SLA, Enterprise Fibre and 4G Backup, all supported by a local team. ## Internet you can count on, every day Fewer dropouts, faster fixes and a local team who picks up the phone — practical ways to make your connection more dependable. - [See recommended services](https://dev.www.lightningip.com.au/solutions/outcomes/more-reliable-internet#recommended-services) - [Talk to our team](https://dev.www.lightningip.com.au/contact) ## Reliability is more than speed Many "dropouts" are really Wi-Fi problems — weak coverage in some rooms, or a modem in the wrong spot. Mesh Wi-Fi fixes a lot of them. For businesses, Business Priority nbn™ adds an enhanced SLA for faster fault rectification, Enterprise Fibre gives you a dedicated connection with contracted service levels, and a 4G Backup Service can keep your site online while your fixed connection is down. When something does go wrong, check our [outages page](/outages), then call our local team. ## Ways to build a more reliable connection - **[Home WiFi](https://dev.www.lightningip.com.au/services/internet/home#hardware)** — Mesh Wi-Fi systems and routers, pre-configured to keep every corner of your home connected. - **[Business Internet](https://dev.www.lightningip.com.au/services/internet/business)** — Business Priority nbn™ with an enhanced SLA for faster fault rectification. - **[Backup and failover](https://dev.www.lightningip.com.au/solutions/outcomes/backup-and-failover)** — Keep your site online on the Optus network while your fixed connection is down. - **[Enterprise Fibre](https://dev.www.lightningip.com.au/services/internet/enterprise)** — A dedicated, symmetrical fibre connection with contracted service levels. ## Frequently asked questions ### What is an eSLA? An enhanced service level agreement (eSLA) is a commitment between us and your business about how quickly faults are fixed. It gives you faster rectification of faults within our control, and a wider window of time during which those faults can be worked on. An SLA sets restoration targets rather than guaranteeing zero downtime. If your business can't tolerate any downtime, pair your plan with a backup connection. ### Can I add a backup connection? Yes. Our 4G Backup Service keeps your site online on the Optus mobile network while your fixed internet service is down. It's sold alongside a Lightning IP internet service at the same premises, includes a 10 GB soft limit each billing period, and we waive excess usage caused by a genuine outage. Failover isn't instant or seamless - existing connections drop while it switches over - so talk to our team about whether it suits your site. ### What causes internet outages? Outages can be caused by network faults, scheduled maintenance, third-party carrier issues, or extreme weather. Where known, the cause is listed on the individual incident page. > How to review a business that smashes your expectations and leaves the best the competition can do in an archaic time? I waited 17 days for Telstra to deliver me a modem for my business and every time I called they had no progress. I decided I had enough, I call Lightning IP and within 30 minutes I had internet setup at my premises. Seriously ridiculous customer service. It's customer service you can get from small, privately owned business. If I could give them 50/5 I would. > > — Lachlan Esplin, Business Owner - Albury, NSW > Our business and our own customers alike have been using Lightning IP for the past 3 years now and I can honestly say that they are the best provider in the market, especially when you want a localised contact. The customer service they provide is top-notch, their network reliability is excellent, and the prices they offer are very competitive. Not to mention, they offer a variety of packages to suit any size business. > > — In4mative Tech, Business Owner - Young, NSW > After having constant drop out issues with other larger big name suppliers I made the switch to Lightning IP. The last months has been absolutely brilliant compared to the others. Yes we still have the odd drop out here and there, but not like before when we were having up to 7 or 8 daily or even more. We now seem to maybe get 1 or 2 very short ones in a week. For anyone in business in the area that needs reliable internet and awesome back up service. Get onto Lightning IP. > > — Brett Williams, Business Owner - Albury, NSW > After scouring posts on FB community pages for ISP recommendations, Lightning IP kept being mentioned as the 'go to'. I decided 'why not support local?', and I am SO glad I did! I was able to switch over my ISP easily online, and access technical support with Daniel the SAME day, pick up a new modem at quite literally an unbeatable price - and I am getting faster internet for the same price I was with our last ISP! > > — Linda Thompson, Home Owner - Albury, NSW 4.8 from local customers on Google. - [View all Google reviews](https://www.google.com/search?q=Lightning+IP+reviews) ## Let's find the right fit for you Tell us how you work and what you need, and our local team will recommend the right mix of internet, phone and mobile — not just the most expensive option. - [Call 1300 994 884](tel:1300994884)