Outages and network status

The subsea cable maintenance on the Perth–Singapore route, originally planned for 2–9 October, has been rescheduled. It is now planned from Sun 25 Oct 12:00 to Wed 4 Nov 10:59 (AEDT). During the new window, international traffic is expected to be rerouted via alternate paths. Customers nationwide may notice higher latency and slower international connectivity to Asia at times, and brief interruptions are possible. No action is required.

One service in Malua Bay, NSW was affected from 10:50 pm AEDT on 24 October 2026. Service was restored at 1:47 pm AEDT on 25 October 2026. Remote troubleshooting indicates an unplanned local power outage is affecting the nbn network causing a loss of service to customers. The backup battery power at the site has been depleted. Field services will attend the site to deploy a generator as an alternate power source during the ongoing power outage. Further updates will be provided as more information, or an ETA, becomes available. Resolution: Fault caused by approved 3rd party network provider planned works Services in your area have been restored following an unexpected network issue. If your service has not reconnected automatically, try restarting your Wi-Fi router and nbn Connection Box (if you have one).

The nbn service in Ashfield, NSW (2131) was restored and the incident was closed at about 8:54 pm AEDT on 24 October 2026. The technician is on site progressing restoration. Services are expected to restore by 5:00am 25/10/26. Resolution: nbn Network Hardware Replaced Services in your area have been restored following an unexpected network issue. If your service has not reconnected automatically, try restarting your Wi-Fi router and nbn Connection Box (if you have one).

The planned maintenance for services in the Beechworth (VIC) and Obi Obi (QLD) areas has been cancelled. It was scheduled for 12:00 am–6:00 am AEDT on Fri 23 Oct 2026 (11:00 pm Thu–5:00 am Fri AEST). nbn is performing planned maintenance to deploy new software on the eNodeB and site controller. This update forms part of routine network maintenance to help keep services running reliably. nbn® is updating software on network equipment in your area. You will experience a loss of connection to your nbn service while this update takes place. Using mobile data where available can help you stay connected while your service is offline. Minimise disruption to your routine by downloading required files and switching to offline work modes.

Planned maintenance at the South Morang (3SMR) NBN point of interconnect in Victoria is complete. The work ran from 12:00 am to 3:00 am AEDT on Friday 23 October 2026, and services were moved from older network connections to new ones. NBN services connected through this location should now be operating normally.

Scheduled maintenance will affect NBN services at multiple VIC POIs due to a permanent cable repair by a network provider. Window: 22 Oct 2026 11:00pm to 23 Oct 2026 7:00am AEDT. Services at these POIs may be intermittently unavailable for up to 8 hours within the window: Werribee (3WER), Tullamarine (3TMN), Cheltenham (3CTA), Nunawading Depot (3MEA), Lilydale (3LIL), Horsham (3HRS), Wheelers Hill (3WHL), St Kilda (3STK), Keysborough (3KEY), Shepparton (3SHP), Kings Park (3KGP), Bendigo (3BEN), Ringwood (3RWO), Geelong (3GEE), South Morang (3SMR), North Balwyn (3NBA), Footscray (3FSR).

The maintenance affected nbn Fixed Wireless services in the Lovedale and Rutherford areas of NSW. It is now complete; the window ran from 12:00 am to 6:00 am AEDT on 22 October 2026, with a 15-minute interruption planned around 1:00 am AEDT. nbn is performing planned maintenance to deploy new software on the eNodeB and site controller. This update forms part of routine network maintenance to help keep services running reliably. nbn® is updating software on network equipment in your area. You will experience a loss of connection to your nbn service while this update takes place. Using mobile data where available can help you stay connected while your service is offline. Minimise disruption to your routine by downloading required files and switching to offline work modes.

The scheduled maintenance for NBN services in the Penrith and Glebe areas (NSW) is complete. The work finished at 7:00 am AEDT on Wed 21 Oct 2026, within the planned window. Services may have been affected during the window.

Planned maintenance in NSW was scheduled between 12:00 AM and 6:00 AM AEDT on 21 October 2026, with a single interruption of about 15 minutes around 1:00 AM AEDT. The upstream provider has marked the work as completed. nbn is performing planned maintenance to deploy new software on the eNodeB and site controller. This update forms part of routine network maintenance to help keep services running reliably. nbn® is updating software on network equipment in your area. You will experience a loss of connection to your nbn service while this update takes place. Using mobile data where available can help you stay connected while your service is offline. Minimise disruption to your routine by downloading required files and switching to offline work modes.

Planned maintenance to replace backhaul fibre serving the NBN areas of Merrimac and Southport (QLD) has been completed. Some NBN services in these areas may have been interrupted during the maintenance window, which ran from 00:00 to 06:30 on 20 Oct 2026 (Queensland time).

Planned fixed wireless maintenance in NSW (12:00 AM to 6:00 AM AEDT, 20 October 2026) is complete. It was marked completed at about 6:17 AM AEDT. This was a software update on the radio equipment that serves fixed wireless connections. Your service should have dropped briefly during the update and reconnected by itself. nbn is performing planned maintenance to deploy new software on the eNodeB and site controller. This update forms part of routine network maintenance to help keep services running reliably. nbn® is updating software on network equipment in your area. You will experience a loss of connection to your nbn service while this update takes place. Using mobile data where available can help you stay connected while your service is offline. Minimise disruption to your routine by downloading required files and switching to offline work modes.

We have scheduled maintenance at the NBN Footscray POI (3FSR) on Tuesday 20 October 2026 between 12:00am and 3:00am AEDT. NBN services served by this POI may experience an interruption of up to 3 hours during the window while we relocate the network interconnect. We’ll work to keep any downtime as short as possible.

The scheduled maintenance at the Footscray (VIC) NBN Point of Interconnect (POI) is complete. Services have been moved from older network connections to new ones. The work finished at 3:00 am AEDT on Tuesday 20 October 2026.

Planned upgrade work in Mayfield, NSW is complete. The maintenance window was 12:00 AM to 6:00 AM AEDT on Tuesday 20 October, and the work was completed at about 2:57 AM AEDT. nbn is upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth. nbn undertakes this work during the night-time to minimise impact to customers. During and post a change window there will be delays in the processing of Orders (AVC, CVC, NNI). RSPs may continue to successfully submit Orders via the nbn Service Portal and API. nbn® is completing upgrades on the nbn network in your area. This will cause your nbn service to lose connection. Using mobile data where available can help you stay connected while your service is offline. Minimise disruption to your routine by downloading required files and switching to offline work modes.

Maintenance on the affected Fixed Wireless services was scheduled for 12:00 AM to 6:00 AM AEDT on 19 October 2026, with two interruptions of up to 10 minutes around 12:30 AM and 1:30 AM AEDT. The work was completed at 4:40 AM AEDT on 19 October 2026. This deployment is part of a program to improve Fixed Wireless performance. It supports the shift from Long Term Evolution (LTE) to 5G to enable faster speed tiers as demand grows and boosts network resilience with better failover paths, helping reduce outages and avoid capacity issues. nbn® is completing works to improve the nbn network capacity in your area. This will cause your nbn service to lose connection. Using mobile data where available can help you stay connected while your service is offline. Minimise disruption to your routine by downloading required files and switching to offline work modes.

The planned maintenance for selected areas, including Glen Iris VIC, that was scheduled for Monday 19 Oct 2026, 12:00am–6:00am AEDT has been cancelled. No interruption is expected from this work. nbn is deploying new firmware that will enable additional features and capabilities in the network and fix any existing bugs on the current firmware version. nbn® is completing a remote software update on your nbn-branded equipment. This will cause your nbn service to briefly lose connection. If your connection does not come back after the listed outage date and times, try turning your nbn connection box off at the power point, waiting 30 seconds, then switching it on again.

Affects some services in parts of Victoria and New South Wales. The maintenance window ran from 12:00 AM to 6:00 AM AEDT on Monday 19 October and was completed at 5:29 AM AEDT. nbn is performing planned maintenance to deploy new software on the eNodeB and site controller. This update forms part of routine network maintenance to help keep services running reliably. nbn® is updating software on network equipment in your area. You will experience a loss of connection to your nbn service while this update takes place. Using mobile data where available can help you stay connected while your service is offline. Minimise disruption to your routine by downloading required files and switching to offline work modes.

The planned maintenance for NBN services connected through the St Kilda, Cheltenham and Keysborough points of interconnect in Victoria, originally scheduled for the night of Saturday 17 October 2026, has been postponed because of nbn system works. The work to move these services onto new network connections will be rescheduled. A new date will be advised next week.

Emergency maintenance on part of our voice network platform took place between 2:00am and 3:00am AEDT on 17 October 2026 and is now complete. Calls to SIP trunking customers on this platform were unavailable for up to 30 minutes during the window. This platform is mainly used as backup voice capacity, so we do not expect Lightning IP customer services to have been affected.

Lavington, NSW. The planned maintenance was scheduled for 12:00 AM to 6:00 AM AEDT on 15 October 2026 and was completed at 1:07 AM AEDT. This planned work is to apply a permanent fix in place of the temporary repairs implemented to restore services during a recent network outage. Work may need to be performed during daylight hours for safety reasons, please refer to the estimated Scheduled Start Date for confirmation. nbn® is completing repairs on the nbn network in your area. This will cause your nbn service to lose connection. This work may be carried out during daylight hours due to local noise limits and safety requirements. Using mobile data where available can help you stay connected while your service is offline. Minimise disruption to your routine by downloading required files and switching to offline work modes.

Planned maintenance on NBN services in the Mosman area (NSW) is now complete. The work was carried out by a network provider as part of service migration activity, and the maintenance window closed at 6:00 am on 15 Oct 2026 (AEDT).

The affected service in Springdale Heights, NSW 2641 was restored at about 9:11 pm AEDT on 15 October 2026, and the incident was closed at about 9:12 pm AEDT. Restoration activities are continuing onsite. The ETR has been tentatively revised while repair works remain in progress. A revised ETR will be provided as soon as it becomes available. Resolution: nbn Network Cable Repaired Services in your area have been restored following an unexpected network issue. If your service has not reconnected automatically, try restarting your Wi-Fi router and nbn Connection Box (if you have one).

Affects nbn services in Albury, NSW. Services were restored at about 10:35am AEDT on 14 October 2026. The technician is onsite. Further updates will be advised when available. Resolution: nbn Network Cable Repaired Services in your area have been restored following an unexpected network issue. If your service has not reconnected automatically, try restarting your Wi-Fi router and nbn Connection Box (if you have one).

Planned maintenance in Victoria has been completed. The work ran from 12:00 AM to 6:00 AM AEDT on 14 October 2026, with a single interruption of up to 15 minutes planned around 1:00 AM AEDT. nbn is performing planned maintenance to deploy new software on the eNodeB and site controller. This update forms part of routine network maintenance to help keep services running reliably. nbn® is updating software on network equipment in your area. You will experience a loss of connection to your nbn service while this update takes place. Using mobile data where available can help you stay connected while your service is offline. Minimise disruption to your routine by downloading required files and switching to offline work modes.

Scheduled maintenance at the NBN connection point for Karringal/Frankston (VIC) is complete. Any services that were interrupted during the window, which ran from 12:00 am to 3:00 am AEDT on 14 October 2026, should now be back to normal.

Woolloongabba, QLD: the maintenance window ran from 12:00 AM to 6:00 AM AEST on Tuesday 13 October. The work was marked complete at 5:13 AM AEST. nbn is upgrading equipment in the Aggregation Network at the POI (Point of Interconnect) in anticipation of emerging capacity needs from network growth. nbn undertakes this work during the night-time to minimise impact to customers. During and post a change window there will be delays in the processing of Orders (AVC, CVC, NNI). RSPs may continue to successfully submit Orders via the nbn Service Portal and API. nbn is completing upgrades on the nbn® network in your area. This will cause your nbn® service to lose connection. Using mobile data where available can help you stay connected while your service is offline. Minimise disruption to your routine by downloading required files and switching to offline work modes.

Planned maintenance affecting some services in Tasmania and Victoria ran within the 12:00 AM to 6:00 AM AEDT window on 13 October 2026. The maintenance was completed at 6:00 AM AEDT. nbn is performing planned maintenance to deploy new software on the eNodeB and site controller. This update forms part of routine network maintenance to help keep services running reliably. nbn® is updating software on network equipment in your area. You will experience a loss of connection to your nbn service while this update takes place. Using mobile data where available can help you stay connected while your service is offline. Minimise disruption to your routine by downloading required files and switching to offline work modes.

The scheduled maintenance at the NBN South Morang (3SMR) POI is complete. The work ran from 12:00am to 7:00am AEDT on Tuesday 13 October 2026. NBN services in the South Morang area that were interrupted during the window should now be restored. No action is required from customers.

The affected nbn services in Albury, NSW were restored at about 1:15 am AEDT on 13 October 2026, and the incident was closed at 1:20 am AEDT. Resolution: nbn reconfigured network to restore service Services in your area have been restored following an unexpected network issue. If your service has not reconnected automatically, try restarting your Wi-Fi router and nbn Connection Box (if you have one).

The issue affecting our network in Melbourne has been resolved. The link that was lost has been restored, and traffic is no longer being rerouted over alternate paths. Customers in Victoria who noticed slower speeds due to congestion should now see normal performance. If you are still experiencing problems, please contact our support team.

An international submarine cable on the Perth–Singapore route remains down following a cable break. All Lightning IP internet services are online, but customers may notice higher latency and slower performance on international traffic (especially to Asia) while traffic is rerouted over other links. Repair works have been delayed and are now scheduled from 12:00 pm on 25 October 2026 to 10:59 am on 4 November 2026 (Sydney time). These dates remain subject to change.