Help Centre and FAQs
Answers to common questions about plans, billing, and setup.
Browse help articlesFrom homes to enterprises, fibre to satellite - find the right connection for your situation with local support you can count on.
Plans by customer
Whether you're connecting a home, growing a business, or managing an enterprise - we have a plan that fits.
Fast, reliable broadband for households. Stream, work from home, and stay connected with unlimited data and local support.
Purpose-built connectivity for small to medium businesses with static IP, priority support, and business-grade reliability.
Tailored solutions for large organisations and multi-site operations. Dedicated fibre and managed services with 24/7 support.
Connection types
Different technologies to suit your location and needs - from ultrafast fibre to satellite for remote areas.
Upgrade your existing connection to full fibre (FTTP) for faster, more reliable speeds. Check if your address is eligible.
High-speed internet delivered via radio signals. A great alternative where fibre is not available.
Data-only SIMs for tablets, modems and portable devices — internet you can take anywhere, on the same tiers as our SIM-only plans.
Satellite internet for regional and remote areas. Stay connected no matter where you are in Australia.
Hardware
From home mesh WiFi to enterprise networking - quality hardware configured and ready to go.
Mesh WiFi systems and routers to eliminate dead zones and keep every corner of your home connected.
Mobile routers and dongles for fast wireless connectivity on the go or as a backup solution.
Enterprise-grade networking equipment including managed switches, access points, and security appliances.
Why lightning IP
Our network isn't designed as an afterthought to metro infrastructure. We plan, invest, and optimise specifically for regional towns, business precincts, and essential services accounting for distance, demand, and real-world conditions so your connection performs when it matters most.
Get started
Check what's available at your address, or give us a call.
Prefer to talk it through? Call us at 1300 994 884
Answers to common questions about plans, billing, and setup.
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