Help Centre and FAQs
Answers to common questions about plans, billing, and setup.
Browse help articlesSIM-only plans, mobile broadband and handsets with reliable coverage and local support — and the freedom to keep the phone you already own.
Mobile services
Keep your phone and pick a plan, take your internet with you, or pair your plan with a new handset.
Generous data with unlimited standard national calls and texts, and the freedom to keep your current phone.
Data-only SIMs for tablets, modems and portable devices — mobile internet you can take with you, with no lock-in contract.
Handsets available on a Lightning IP mobile plan, ready to pair with a SIM-only plan.
Connect your cellular Apple Watch or Samsung Galaxy Watch on the same number as your phone, for $10 a month.
Why lightning IP
Our network isn't designed as an afterthought to metro infrastructure. We plan, invest, and optimise specifically for regional towns, business precincts, and essential services accounting for distance, demand, and real-world conditions so your connection performs when it matters most.
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Check what's available at your address, or give us a call.
Prefer to talk it through? Call us at 1300 994 884
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