Help centre and frequently asked questions
Search our help centre to find answers quickly, troubleshoot problems, or learn how to manage your Lightning IP services
Check out the answers to some of our frequently asked questions below.
Step-by-step troubleshooting to get you back online.
Common causes of slow speeds and how to improve them.
Take your service with you to a new address.
See if there are known issues affecting your service.
Get your modem connected and configured correctly.
Understand invoices, payments and billing cycles.
Explore our FAQs by category or read through articles to find answers to your questions.
Hosted Voice is our cloud phone system for small and medium business. It runs in an Australian cloud, we manage it, and your team connects from a desk phone, a computer or a mobile. Your numbers, your call flows, no hardware in a cupboard.
Browse all help articles related to internet connections, speeds, Wi-Fi, and troubleshooting.
SIMs, eSIMs, data usage and everything about your mobile service.
Home phone, hosted voice and business phone systems.
New to Lightning IP? Set up your service and get connected.
Invoices, payment methods, direct debit and billing cycles.
Manage your plan, contact details and account access.
Diagnose and fix problems across every Lightning IP service.
Take your service with you when you move to a new address.
The guides our customers read most often.
Phone System Admin
How your opening hours and public holidays control where calls go, and how to switch to after-hours mode early.
Phone System Admin
Change when your phones open and close, set different hours for one day, or close over lunch.
Phone System Admin
Add Christmas, public holidays or any closure to your phone system so calls switch to your holiday greeting automatically.
SIM & eSIM Activation
How to scan your eSIM QR code, add the plan to your phone and get connected, usually within a few minutes.