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- Outages & MaintenanceHow to check if there's an nbn outage in your areaWhere to check for a known nbn or Lightning IP outage in your area before you start troubleshooting your own equipment.
- Connection SetupHow to order a new nbn internet plan with Lightning IPA step-by-step guide to ordering a new nbn plan with Lightning IP, from checking your address to choosing a plan and what happens next.
- Business nbn & Static IPIs Enterprise Ethernet different from standard FTTP, and do I need it?How Enterprise Ethernet compares with a standard FTTP connection, and which one suits your business.
- TroubleshootingNo internet connection: step-by-step troubleshootingFollow these steps in order to find out why your nbn connection is down and get back online, and when it's time to contact support.
- TechnologiesWhat is nbn and how does it work?A plain-English explanation of Australia's national broadband network, how it reaches your home, and why your choice of provider still matters.
- Business nbn & Static IPDo I need a static IP address, and how do I get one on nbn?When a fixed IP address is worth having, and how to add one to your plan.
- TechnologiesFibre to the Premises (FTTP): what it is and what to expectHow FTTP works and why it's the fastest nbn technology type available.
- SpeedHow to run an accurate internet speed testHow to run a speed test that reflects your real nbn connection, including using a cable, closing other apps and testing at different times of day.
- Outages & MaintenanceWhat's the difference between an outage and planned maintenance?Understanding the two types of events shown on network status pages.
- Business nbn & Static IPBusiness-grade nbn: what SLAs and support look likeHow business nbn plans differ from home plans, and what an SLA means in practice.