Category: Business nbn & Static IP · Last updated 28 Sept 2026
Business-grade nbn: what SLAs and support look like
How business nbn plans differ from home plans, and what an SLA means in practice.
Business nbn plans are built for businesses that depend on their connection to trade, and include a few things a standard home plan doesn't.
What's included on our business plans
- Faster fault restoration - our Pro plans include nbn's Business Service Essentials, and our Priority plans step up to Business Service Pro, so faults are prioritised for faster restoration.
- Higher upload speeds - Priority plans offer uploads of up to 500Mbps on FTTP, for video calls, cloud backups and sending large files.
- 100% Australian support - from a team that understands business connections.
What an SLA means in practice
A service level agreement (SLA) sets out targets, such as how quickly a fault will be responded to and restored. It doesn't guarantee zero downtime. Higher service levels generally cost more and come with faster restoration targets.
For businesses that can't tolerate any downtime, pairing a business nbn plan with a backup connection is more effective than relying on a faster SLA alone. See our guide on choosing a backup internet connection.
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- Business nbn & Static IPDo I need a static IP address, and how do I get one on nbn?When a fixed IP address is worth having, and how to add one to your plan.
- Business nbn & Static IPSetting up a site-to-site VPN over your nbn connectionWhat to consider when connecting multiple business locations securely.
- Business nbn & Static IPChoosing a backup internet connection for business continuityWhy a second connection matters if downtime affects your business, and what to look for.
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