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TroubleshootingNo internet connection: step-by-step troubleshootingFollow these steps in order to find out why your nbn connection is down and get back online, and when it's time to contact support.
TroubleshootingHow to restart your modem and router properlyHow to restart your modem and router in the right order so a simple reboot actually fixes dropouts and connection problems.
TroubleshootingInternet connected but not working: what to checkWhat to check when your devices show they're connected to Wi-Fi but web pages and apps won't load, from the modem lights to a waiting sign-in page.