Category: Troubleshooting · Last updated 5 Oct 2026
Internet connected but not working: what to check
What to check when your devices show they're connected to Wi-Fi but web pages and apps won't load, from the modem lights to a waiting sign-in page.
If your device says it is connected to Wi-Fi but nothing loads, the Wi-Fi link is fine and the problem is further upstream.
- Check the modem's internet light If it is off or red, the fault is between the modem and the network, not inside your home.
- Try a different website A single site being down looks identical to an outage from the inside.
- Forget and rejoin the network On the affected device, forget the Wi-Fi network and reconnect with the password.
- Check for a captive portal Some devices silently fail when a sign-in page is waiting.
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