Internet help

Browse all help articles related to internet connections, speeds, Wi-Fi, and troubleshooting.

Popular internet questions

Start with the questions customers ask most often.

All internet articles

Filter or search to quickly find the article you need.

Filter

SpeedHow to run an accurate internet speed testHow to run a speed test that reflects your real nbn connection, including using a cable, closing other apps and testing at different times of day.
SpeedWhy your internet speed may be slower than expectedCommon reasons your internet is slower than expected, how to tell whether it's your plan, your Wi-Fi or the network, and how to fix it.
SpeedUnderstanding internet speed tiers and what they meanWhat each nbn speed tier means in practice, how typical evening speeds work and which tier suits your household or business.