Help Centre and FAQs
Answers to common questions about plans, billing, and setup.
Browse help articlesFrom a single voice line to a full hosted phone system, get business-grade calling backed by a local team that understands your setup.
An AI receptionist that answers every call, helps with common questions and puts callers through to the right person, day or night. We set it up with you, connect it to the systems you already use, and keep helping as your business changes.
Phone systems
Three ways to get the same powerful phone system, all set up and supported by our local team.
A cloud phone system priced per extension, with Smart Receptionist available and nothing to maintain.
Your own dedicated phone system on a server we manage, with every feature included.
A Yeastar phone system installed in your building, with ports for analogue devices.
Smart Receptionist, call routing, apps, contact centre, integrations and more.
Lines and numbers
Connect the phone system you already have, or add a national number.
A single business phone line with voicemail, for one phone or a small office.
Call channels for your own PBX, from $10 per channel.
1300 and 1800 numbers: one number right across the country, answered wherever you are.
Desk phones, cordless phones and headsets, set up before they arrive.
Comparison guide
All three run on the same Yeastar platform and are set up and supported by our local team. The difference is where it runs and how you pay.
Where it runs
How you pay
Pricing
Smart Receptionist
Call transcription
Features
Redundancy
Analogue devices (lift, door and alarm lines)
Best for
IP phones and conference units, pre-provisioned to your hosted voice service.
Yealink
Premium business IP phone
$329 one-off
Feature-rich IP phone with 4.3" colour display, ideal for busy professionals and executives.
No longer available to order.
Yealink
Smart conference room phone
$899 one-off
A smart conference-room phone with 360° microphone pickup for boardrooms.
Yealink
Business desk phone for busy users
$229 one-off
Professional-grade desk phone with a colour screen and plenty of programmable keys for heavier call users.
On backorder — we'll confirm a dispatch date once stock arrives.
Yealink
Entry-level colour IP phone
$129 one-off
Cost-effective desk phone for workers who need the essentials without the extra features.
Grandstream
Conference phone for busy meeting rooms
$716
Keeps group calls clear and easy in meeting rooms and shared spaces. The GAC2500 brings HD audio, wireless flexibility and a simple touch screen, so teams can join, manage and hold conference calls with less fuss.
On backorder — we'll confirm a dispatch date once stock arrives.
Grandstream
Essential desk phone for busy teams
$97
A clear, dependable desk phone for everyday office calling. It suits teams that want simple setup, steady call handling and easy central management. The GRP2601 supports 2 lines, 2 SIP accounts and 5-way audio conferencing, with GDMS provisioning and HD audio. ([grandstream.com](https://www.grandstream.com/products/ip-voice-telephony-carrier-grade-ip-phones/grp-series-essential-ip-phones/product/grp2601p/w?utm_source=openai))
Grandstream
Essential Gigabit desk phone for busy teams
$85
A steady desk phone for staff who need clear calls and simple day-to-day use. It suits offices that want Gigabit connectivity, PoE, and easy central management in a compact unit.
On backorder — expected back in stock around 11 Nov. We'll confirm a dispatch date.
Grandstream
Desk phone with Wi‑Fi for flexible setups
$129
A reliable desk phone for staff who need clear calls and an easy setup. The GRP2602W suits offices and home workspaces that want Wi‑Fi, simple day-to-day use, and Grandstream’s carrier-grade feature set.
Grandstream
Reliable desk phone for busy teams
$98
A steady desk phone for offices that want clear calling and simple everyday use. It suits front desks, shared workspaces and busy teams that need a dependable phone with easy provisioning and Gigabit connectivity.
Grandstream
Reliable desk phone for busy teams
$122
A steady desk phone for staff who need clear everyday calling and simple management. It suits offices that want a dependable handset with a colour screen, HD audio and easy deployment across multiple desks.
Grandstream
Reliable 4-line Gigabit desk phone
$106
A steady desk phone for teams that need clear calls and easy day-to-day use. The GRP2612G suits busy offices and front desks, with Gigabit Ethernet, PoE and simple management for larger rollouts.
Grandstream
Reliable desk phone for busy teams
$154
Keep calls clear and day-to-day use simple with a phone built for busy desks. The GRP2613 suits offices that want easy deployment, clear audio and a tidy, professional look.
On backorder — expected back in stock around 11 Nov. We'll confirm a dispatch date.
Grandstream
Clear calls for busy front desks
$154
A steady desk phone for teams that need clear calls and simple day-to-day use. It suits reception, office and support desks that want colour display, Wi‑Fi and easy network connection in one handset.
Grandstream
Reliable 4-line desk phone for busy teams
$244
A steady desk phone for staff who need clear calls and easy handling through the day. It suits busy offices and front desks that want a simple, dependable voice setup with modern features.
Grandstream
8-line desk phone for busy teams
$172
Keeps calls organised for busy front desks and office teams. The GRP2624 brings clear HD audio, built-in Wi‑Fi and Bluetooth, plus easy central management for simpler rollout and day-to-day use.
Grandstream
Professional desk phone for busy teams
$176
A reliable desk phone for reception, admin and call-heavy teams. It keeps conversations clear, brings Wi-Fi and Bluetooth into the mix, and makes day-to-day calling easier to manage.
Grandstream
Executive IP phone for busy front desks
$335
A steady, easy-to-manage desk phone for busy reception and office teams. It brings clear HD calls, a large colour screen and flexible line handling to desks that need to stay organised and responsive.
Grandstream
Business desk phone with a 7-inch touch screen
$399
A reliable desk phone for busy reception areas and front desks. It gives teams a clear 7-inch touch screen, HD audio and easy device management through GDMS, with built-in Wi‑Fi, Bluetooth and PoE for a tidy setup. ([grandstream.com](https://www.grandstream.com/products/ip-voice-telephony/carrier-grade-ip-phones/grp-series-professional-ip-phones/product/grp2670?utm_source=openai))
On backorder — expected back in stock around 11 Nov. We'll confirm a dispatch date.
Grandstream
Simple desk phone for small business calling
$75
A straightforward desk phone for small business teams that want clear calls and easy daily use. It keeps calling simple with dual-line support, a clear display and handy conferencing features.
Grandstream
Simple PoE desk phone for small teams
$75
A clear, dependable desk phone for small business calls. It suits front desks and busy workspaces that want easy calling, a neat display and PoE power from the network.
Grandstream
Simple IP desk phone for busy small teams
$91
A steady, easy-to-use desk phone for small business staff who need clear calls and simple day-to-day handling. It gives you two lines, HD audio and a backlit display, without adding clutter to the desk.
Grandstream
Gigabit desk phone for busy offices
$138
A steady desk phone for small teams that need clear calls and simple daily use. It suits front desks and office users who want two lines, quick access to contacts, and a tidy setup on a shared network.
Grandstream
Gigabit desk phone for busy small offices
$154
A clear, dependable desk phone for small to medium offices. The GXP1630 gives staff the lines, display and audio quality they need to handle calls smoothly, with Gigabit ports and PoE to keep the desk tidy. ([grandstream.com](https://www.grandstream.com/products/ip-voice-telephony-gxp-series-ip-phones/gxp-series-basic-ip-phones/product/gxp1630?utm_source=openai))
Grandstream
Business IP phone for busy front desks
$147
A steady desk phone for teams that handle a lot of calls. It gives staff clear audio, simple call control and room to manage several lines without fuss.
Grandstream
Busy-worker desk phone with clear HD audio
$147
A reliable desk phone for busy teams who need to handle more calls with less fuss. It gives users multiple lines, clear HD audio and easy access to contacts and speed dials, all on a compact colour screen.
Grandstream
Reliable desktop IP phone for busy teams
$224
Give staff clear, steady calling with a desk phone built for busy workdays. The GXP2140 suits office users who need easy call control, a bright colour screen and hands-free flexibility.
On backorder — we'll confirm a dispatch date once stock arrives.
Grandstream
Desk phone for busy front desks
$214
A clear, reliable desk phone for reception and office teams that handle a steady flow of calls. It gives users six lines, a bright colour screen and quick access to contacts and transfers, so calls move on smoothly.
Grandstream
Smart video desk phone for busy teams
$455
A clear, dependable desk phone for teams that need calls, video and apps in one place. The GXV3450 brings a 16-line phone, camera and Android platform together to keep work moving at the desk.
Grandstream
Smart video desk phone for busy teams
$723
A clear, dependable desk phone for teams that want calls, video and apps in one place. The GXV3470 suits busy offices that need a simple screen, strong call handling and easy desktop communications.
Grandstream
Smart video desk phone for busy teams
$711
A clear, dependable desk phone for teams that need voice, video and apps in one place. It suits reception, operations and office users who want an easy touchscreen experience with built-in camera, Wi-Fi and Bluetooth.
Yealink
Rugged Wi-Fi IP phone for mobile teams
$361
A tough cordless phone for staff who move between rooms, floors or sites. It keeps calls clear on the go, with wireless roaming, strong battery life and a design that stands up to busy workdays.
Yealink
Wireless conference phone for huddle rooms
$738
Keeps small meetings clear and easy, without tying the table to power or network outlets. Suits huddle rooms and mobile teams that want simple conferencing with good voice pickup and flexible pairing.
Yealink
USB desk phone for Microsoft Teams
$149
A simple way to give Teams users a familiar desk phone feel. The MP45 suits hot-desking and everyday office use, with plug-and-play setup, a touch screen and clear HD audio.
On backorder — we'll confirm a dispatch date once stock arrives.
Yealink
Entry-level Teams desk phone for busy desks
$385
A simple desk phone for shared spaces, front desks and office workers. It gives people clear calls, easy Teams access and a tidy fit for everyday business use.([yealink.com](https://www.yealink.com/en/product-detail/microsoft-teams-phone-mp54e2?utm_source=openai))
Yealink
Teams desk phone for front desks and common areas
$527
A steady, easy-to-use Teams phone for front desks, common areas and busy workspaces. It brings clear audio, simple calling and reliable wired or wireless connection into one compact desk phone. ([yealink.com](https://www.yealink.com/en/product-detail/microsoft-teams-phone-mp55e2))
Yealink
Teams desk phone for busy offices
$527
A clear, easy desk phone for people who live in Microsoft Teams. The MP56 E2 gives office workers a larger touch screen, steady audio and quick access to calls, meetings and contacts.
Yealink
Business Teams desk phone with a clear display
$788
Give busy teams a simple desk phone that keeps calls, meetings and daily work easy to manage. The MP58 suits executives and office staff who want clear audio, a large touch screen and built-in Microsoft Teams support.
Yealink
Premium Teams desk phone for busy offices
$889
A clear, steady desk phone for people who live in Microsoft Teams. It gives executives and professionals a large touch screen, good audio and a dedicated Teams button for quick, simple calling. ([yealink.com](https://www.yealink.com/en/product-detail/microsoft-teams-phone-mp58))
On backorder — we'll confirm a dispatch date once stock arrives.
Yealink
Business Teams desk phone with wireless freedom
$605
A capable desk phone for busy teams who want clear calls and a simpler day. The wireless handset gives people more room to move, while the large touch screen keeps calling and meetings easy to manage.
Yealink
Executive IP desk phone with a large touch screen
$473
A clear, easy desk phone for busy teams and front-of-house staff who need quick call handling and steady voice quality. The large colour touch screen and dual USB ports make daily use simple, while dual Gigabit ports and PoE suit modern office setups.
Yealink
Business desk phone with Wi‑Fi and Bluetooth
$278
A steady desk phone for busy teams that want clear calls and simple setup. The SIP-T53W brings wireless flexibility, HD voice and a clean, adjustable display to everyday office calling.
Yealink
Business desk phone with wireless flexibility
$501
A steady desk phone for busy offices and executives who want clear calling and easy control. The adjustable screen, built-in Wi-Fi and Bluetooth, and support for up to 16 VoIP accounts help keep the desk simple and organised.
Yealink
Business desk phone for clear calls
$251
A dependable desk phone for busy teams who need clear calls and simple day-to-day use. It suits office front desks, reception areas and shared workspaces, with a colour screen, USB support and PoE for tidy setup.
On backorder — expected back in stock around 26 Oct. We'll confirm a dispatch date.
Yealink
Business IP phone for busy desks
$333
A steady desk phone for executives and busy office teams. It keeps calls clear, handles multiple SIP accounts, and adds simple security and USB flexibility for everyday work.
Yealink
Premium desk phone for busy professionals
$473
A clear, dependable desk phone for executives and frontline teams who handle a lot of calls. The large touch screen, strong audio and flexible headset support make daily conversations easier to manage.
Yealink
Business IP phone for clear desktop calling
$336
A steady choice for busy desks and front-of-house teams. The adjustable 5.5-inch colour screen, HD voice, Wi‑Fi 6 and Bluetooth 5.0 help keep calls clear and day-to-day work simple. ([yealink.com](https://www.yealink.com/en/product-detail/ip-phone-t85w?utm_source=openai))
Yealink
Business desk phone for busy teams
$501
A clear, dependable desk phone for executives and office users who want simple calling with a modern touch screen. It brings HD voice, Wi-Fi 6 and Bluetooth 5.0 together in one tidy unit for easier day-to-day work.
Yealink
Smart business desk phone for busy teams
$761
Keeps calls clear and the desk flexible for people who handle a lot of voice and video work. The large touchscreen, Wi‑Fi 6, Bluetooth handset support and optional camera help teams move smoothly between calls and meetings. ([support.yealink.com](https://support.yealink.com/docs/sip-t88v-pro/yealink-sip-t88v-pro-datasheet/8763d9054aa94fe486fb752764f0ecde?utm_source=openai))
Yealink
Smart desk phone for busy workspaces
$583
A clear, easy desk phone for people who need steady calls and simple day-to-day use. It suits busy teams that want wireless freedom, a large touch display and dependable audio on the desk.
Yealink
Smart business desk phone with wireless freedom
$638
A clear, easy desk phone for busy teams who want flexible calling and a tidy setup. The large touchscreen, Android 13 and wireless options help keep daily calls simple and steady.
Yealink
Desk phone for clear, steady calling
$398
Built for busy desks that need clear calls and an easy screen to work from. The T55A brings HD voice, a 4.3-inch touch display and flexible connection options to keep day-to-day calling simple and reliable.
On backorder — we'll confirm a dispatch date once stock arrives.
Why lightning IP
Our network isn't designed as an afterthought to metro infrastructure. We plan, invest, and optimise specifically for regional towns, business precincts, and essential services accounting for distance, demand, and real-world conditions so your connection performs when it matters most.
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