Smart Receptionist
A receptionist that never takes a day off
Smart Receptionist answers your calls in natural language, helps with common questions and puts callers through to the right person. We set it up with you, connect it to your systems and keep helping. Setup is included.
- Setup and help included
- Connects to your systems
- Monthly or one-off packs
What it does
Every call answered, every caller helped
Smart Receptionist is an AI receptionist built into your phone system. It greets callers, understands what they need in plain language and either answers their question or puts them through to the right person, with no 'press 1 for sales' menus.
It can handle your common questions, like opening hours, directions or how to book, take messages when your team is busy, and look after callers after hours. When a caller needs a person, it hands the call over.
We use it ourselves: Smart Receptionist answers our own calls when our team is busy.
What's included
- Setup with our team, included
- Ongoing help and fine-tuning, included
- Monthly or one-off packs
- Available on Hosted Voice and Enterprise Voice
Setup included
We set it up with you
You don't need to learn prompt writing or call-flow design. Tell us how your business takes calls and we'll build your receptionist, test it and get it live. As your business changes, we keep helping. Setup and help are included in both monthly and one-off packs.
Scripts and FAQs
We write the greetings and answers with you, in your business's voice.
Routing rules
We decide together who gets which calls, and what happens after hours.
Ongoing fine-tuning
We review how it's going and adjust it as your business changes.
Integrations
Connected to the systems you already use
A receptionist is more useful when it can look things up and get things done. If your software has an API, we'll work with you to connect it, whether that's a booking system, CRM or helpdesk. We just need the service to support it and provide documentation.
Booking systems
Check availability and help callers with appointments.
CRMs
Recognise callers and route them to their account manager.
Helpdesks
Log enquiries and pass callers to the right support team.
Integrations depend on the third-party service supporting them and providing documentation.
How it works
From first chat to go-live
Setup and help are included, whichever pack you choose.
- 1
Tell us how you take calls
We talk through your common questions, who handles what, and your hours.
- 2
We build and test your receptionist
We set up the scripts, answers, routing and any integrations, then test them with you.
- 3
Go live
Your Smart Receptionist starts answering calls on your existing numbers.
- 4
We keep fine-tuning
We review how it's going and adjust as your business changes.
More AI features
AI that saves your team time
- Get a written transcript of your calls to search, share or keep on file. *Hosted Voice Plus and Bundled plans include 100 minutes a month. Add-on packs on Enterprise Voice.*
Availability
Available on
Smart Receptionist
- Hosted Voice
- Monthly or one-off packs, setup included
- Enterprise Voice
- Monthly or one-off packs, setup included
- On-Site Voice
- Not available
Call transcription
- Hosted Voice
- 100 minutes a month on Plus and Bundled, then add-on packs
- Enterprise Voice
- Add-on packs
- On-Site Voice
- Not available
Call summaries
- Hosted Voice
- Available with call transcription
- Enterprise Voice
- Available with call transcription
- On-Site Voice
- Not available
Frequently asked questions
We talk through how your business takes calls, then build your receptionist's greetings, answers and routing with you. We test it together before it goes live. Setup and ongoing help are included in both monthly and one-off packs.
If your software has an API, we'll work with you to connect it, such as a booking system, CRM or helpdesk. The service needs to support the integration and provide documentation.
Either. Choose a monthly pack or a one-off pack. Setup and help are included with both.
Smart Receptionist puts them through to the right person or team, following the routing rules we set up with you. If no one is available, it can take a message.
Yes. It can answer questions, take messages and escalate urgent calls outside business hours.
No. Smart Receptionist runs on our cloud and dedicated phone systems, so it's available on Hosted Voice and Enterprise Voice.
Get started
Ready to meet your Smart Receptionist?
Talk to our local team about how your business takes calls. We'll set it up with you, and setup and help are included.