Smart Receptionist
An AI receptionist that answers, helps and routes callers. Setup and help included.
Smart ReceptionistEnterprise Voice
Your own dedicated phone system, fully managed
A dedicated Yeastar phone system on a server we run for you. Every feature included, room to grow, and a local team looking after it.
- Dedicated server
- Every feature included
- Smart Receptionist ready
What is Enterprise Voice
Big-business phone features, without running the server
Enterprise Voice gives your organisation its own dedicated Yeastar phone system, running on a private server that Lightning IP manages for you. We look after updates, backups and security, so your team gets a full-featured phone system without the hardware or the upkeep.
It's licensed by the number of calls you make at once rather than per user, which suits larger teams and multi-site organisations. Every feature is included, from Smart Receptionist and the Call Flow Designer to contact centre tools and Power BI reporting.
What you get
- A dedicated server, managed by us
- Every feature included
- Licensed by concurrent calls, not per user
- SIP trunks on PaYG or Plus
- Local support and changes
Meet your Smart Receptionist
An AI receptionist that answers every call, helps with common questions and puts callers through to the right person, day or night. We set it up with you, connect it to the systems you already use, and keep helping as your business changes.
- Answers in plain language, with no 'press 1' menus
- Setup and ongoing help included
- Connects to your booking system, CRM and more
- Monthly or one-off packs on Hosted and Enterprise Voice
What's included
Every feature, on your own system
Call routing and Call Flow Designer
Menus, queues and visual call flows built around how you work.
Call routingContact centre
Skill-based routing, callbacks, wallboards and supervisor tools.
Contact centreTeams and CRM integrations
Microsoft Teams, Outlook, Salesforce, HubSpot, Zoho and more.
IntegrationsReporting and Power BI
Call reports, call costs and your data in your own dashboards.
ReportingSecurity and Disaster Recovery
Toll-fraud protection, encryption and redundancy options.
Security and reliabilityPricing
How Enterprise Voice pricing works
Every system is sized to your business, so we'll put together a quote for you.
- 1
Your server and licence
Sized to how many calls your business makes at once.
- 2
Your SIP trunks
Choose PaYG or Plus call channels to connect your system to the phone network.
- 3
Optional extras
Add Smart Receptionist, call transcription packs, Disaster Recovery or Hot Standby.
Reliability
Built to stay up
Your phone system is critical. Enterprise Voice gives you options to keep calls running, whatever happens.
Disaster Recovery
A standby server in another region takes over automatically. Paid add-on.
Hot Standby
A second system ready to take over if the main one fails. Paid add-on.
Encrypted calls
Call audio and sign-ins are encrypted as standard.
Toll-fraud protection
Automatic defences block hacking attempts and unusual calling.
Managed updates and backups
We keep your system up to date and backed up.
Comparison guide
Which phone system is right for you?
All three run on the same Yeastar platform and are set up and supported by our local team. The difference is where it runs and how you pay.
Where it runs
- Hosted Voice
- In our cloud
- Enterprise Voice
- Your own dedicated server, managed by us
- On-Site Voice
- A Yeastar appliance at your premises
How you pay
- Hosted Voice
- Monthly, per extension
- Enterprise Voice
- Server and licence, plus SIP trunks
- On-Site Voice
- Hardware upfront, then SIP lines
Pricing
- Hosted Voice
- From $25 per extension bundled with internet, or from $50 a month standalone
- Enterprise Voice
- Contact us
- On-Site Voice
- Contact us
Smart Receptionist
- Hosted Voice
- Monthly or one-off packs, setup included
- Enterprise Voice
- Monthly or one-off packs, setup included
- On-Site Voice
- Not available
Call transcription
- Hosted Voice
- 100 minutes a month on Plus and Bundled
- Enterprise Voice
- Add-on packs
- On-Site Voice
- Not available
Features
- Hosted Voice
- All features, with advanced ones enabled on request
- Enterprise Voice
- Every feature included
- On-Site Voice
- Add the features you need
Redundancy
- Hosted Voice
- Built into our platform
- Enterprise Voice
- Disaster Recovery and Hot Standby add-ons
- On-Site Voice
- Hot Standby add-on
Analogue devices (lift, door and alarm lines)
- Hosted Voice
- Via adapters
- Enterprise Voice
- Via adapters
- On-Site Voice
- Built-in ports
Best for
- Hosted Voice
- Most small and growing businesses
- Enterprise Voice
- Larger or multi-site organisations
- On-Site Voice
- Sites that need on-premises control
Frequently asked questions
Hosted Voice runs on our shared cloud platform and is priced per extension. Enterprise Voice is your own dedicated phone system on a private server we manage, licensed by how many calls you make at once, with every feature included.
Instead of paying per user, your licence is sized to the number of calls that can be in progress at the same time. That usually works out better for larger teams where not everyone is on the phone at once.
Each channel carries one call at a time, so you need enough channels for your busiest period. We'll look at your call patterns and recommend the right number. See SIP Trunks.
Yes. Smart Receptionist is available as a monthly or one-off pack, and setup and help are included.
Hot Standby keeps a second system ready to take over if the main one fails. Disaster Recovery adds a standby server in another region, so calls keep running even if a data centre is affected. Both are paid add-ons.
Yes. We can move your existing numbers across, including 1300 and 1800 numbers.
We do. Lightning IP looks after the server, updates, backups and monitoring, and our local team handles changes for you.
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