Do I have to set up call routing myself?

No. We build your menus, ring groups and business hours with you as part of setup, and you can ask us to change them any time. You can also make changes yourself in the web portal if you prefer.

What's the difference between an auto attendant and Smart Receptionist?

An auto attendant plays a menu and the caller presses a number. Smart Receptionist lets callers say what they need in plain language, answers common questions and routes the call for them. Smart Receptionist is available on Hosted Voice and Enterprise Voice.

Can calls be routed differently after hours or on public holidays?

Yes. Set your business hours and holiday calendar once and calls follow them automatically, for example to voicemail, a mobile or an after-hours service.

Phone system features

Get every call to the right person

Menus, call flows, business hours, queues and ring groups. Set up how calls move through your business, and we'll help you build it.

Visual call flow designer
Business hours and holidays
Set up for you

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A man smiling while checking his smartphone

Skip the 'press 1' menu

Smart Receptionist can replace multi-level menus and much of your routing setup. Callers say what they need, and it answers common questions or puts them through to the right person. Setup and help are included. Available on Hosted Voice and Enterprise Voice.

Meet Smart Receptionist

Highlights

Routing that fits how you work

Auto attendant

Greet callers and let them choose a department, with menus in more than one language if you need them.

Call Flow Designer

Drag-and-drop call flows that route by time, caller input, language or customer type.

Business hours and holidays

Calls follow your opening hours automatically, including public holidays and after-hours messages.

Queues and ring groups

Share calls across a team so the next free person answers, with hold music and announcements.

Menus and call flows

Shape the caller's journey

: Multi-level menus that greet callers and send them to the right team. Menus can change by time of day and be recorded in more than one language.
: Build call flows on a visual, drag-and-drop canvas with ready-made templates, text-to-speech prompts and lookups to other systems. *On request on Hosted Voice. Included on Enterprise Voice.*
: Set your opening hours and public holidays once, and calls are routed to the right place automatically.
: Flip your whole phone system to after-hours mode with one switch when you close early or open late.
: Upload your own recordings or type a message and have it read out, for greetings, menus and announcements.

Routing rules

Route by who's calling and what they dialled

: Hold callers in order until someone is free, with music, position announcements and overflow rules.
: Ring a team at once, in order, or round-robin, so calls are shared fairly.
: Give people or departments their own number that rings straight through.
: Send known callers to a specific person, and put returning callers back through to the person they last spoke to.
: Recognise callers from your contacts or CRM and route VIPs or key accounts automatically.
: Answer and route differently depending on which of your numbers the caller dialled.
: See who's calling before you answer, and choose which of your numbers shows when you call out.

Caller experience

Make a good first impression

: Play royalty-free music, your own playlist or a stream while callers wait.
: Use different ringtones for internal, external or queue calls so staff know what's coming in.
: Block nuisance numbers, or only allow certain numbers through to selected extensions.
: Require a PIN before certain calls can be made, such as international or premium numbers.
: Emergency calls always get through, and nominated staff are alerted when someone dials an emergency number.

Availability

Available on

Feature	Hosted Voice	Enterprise Voice	On-Site Voice
Auto attendant, queues and ring groups	Included	Included	Included
Call Flow Designer	On request	Included	Optional add-on
Smart Receptionist	Monthly or one-off packs	Monthly or one-off packs	Not available

Auto attendant, queues and ring groups
Hosted Voice
Included
Enterprise Voice
Included
On-Site Voice
Included
Call Flow Designer
Hosted Voice
On request
Enterprise Voice
Included
On-Site Voice
Optional add-on
Smart Receptionist
Hosted Voice
Monthly or one-off packs
Enterprise Voice
Monthly or one-off packs
On-Site Voice
Not available

Frequently asked questions

: No. We build your menus, ring groups and business hours with you as part of setup, and you can ask us to change them any time. You can also make changes yourself in the web portal if you prefer.
: An auto attendant plays a menu and the caller presses a number. Smart Receptionist lets callers say what they need in plain language, answers common questions and routes the call for them. Smart Receptionist is available on Hosted Voice and Enterprise Voice.
: Yes. Set your business hours and holiday calendar once and calls follow them automatically, for example to voicemail, a mobile or an after-hours service.

Get started

Find the right phone system for your business

Every feature runs on the same platform. Choose how you'd like it delivered, or talk to our local team and we'll help you decide.

Hosted Voice Enterprise Voice On-Site Voice