Smart Receptionist
An AI receptionist that answers, helps and routes callers. Setup and help included.
Smart ReceptionistHosted voice
Business phone systems that work anywhere
Hosted Voice gives your business a cloud-based phone system that works across desk phones, laptops, and mobiles — without the complexity of maintaining a traditional PBX on site.
What is Hosted Voice
Your business phone system — without the hardware headache
Hosted Voice replaces the traditional on-site PBX with a cloud-based system that gives your team the flexibility to make and receive calls from wherever they work. It's a smarter way to manage business communications across one office, multiple locations, or remote teams. Instead of being tied to one piece of equipment in one location, your phone system becomes easier to manage, simpler to scale, and far more adaptable to how modern businesses work.
Best for businesses that need
- Flexible calling across office and remote teams
- Professional call handling and routing
- A scalable phone system without on-site PBX hardware
- One provider for internet and voice services
Meet your Smart Receptionist
An AI receptionist that answers every call, helps with common questions and puts callers through to the right person, day or night. We set it up with you, connect it to the systems you already use, and keep helping as your business changes.
- Answers in plain language, with no 'press 1' menus
- Setup and ongoing help included
- Connects to your booking system, CRM and more
- Monthly or one-off packs on Hosted and Enterprise Voice
How it works
How Hosted Voice works
Getting connected is simple
- 1
Connect your devices
Use desk phones, softphones, or mobile devices so your team can make and receive calls from wherever they work.
- 2
Configure your call flow
Set up extensions, ring groups, auto attendants, and routing rules to suit how your business operates.
- 3
Manage it online
Add users, update settings, and adjust your system through an online portal without needing bulky on-site hardware.
- 4
Keep your team connected
Calls can move with your people, whether they're at a desk, in another office, or working remotely.
What's included
A complete phone system, set up for you
Call routing
Auto attendants, ring groups, queues and business hours.
Call routingLinkus apps
Your office number on your mobile, laptop and browser.
Apps and remote workingCall recording and transcription
Record calls, with 100 minutes of transcription a month on Plus and Bundled plans.
Voicemail and recordingContact centre queues
Manage busy periods with queues, callbacks and wallboards.
Contact centreIntegrations
Microsoft Teams, Outlook, CRMs and helpdesks.
IntegrationsNeed an advanced feature like the Call Flow Designer? We'll enable it on request, at no extra cost.
See all featuresChoose the right plan for your team
Select a Hosted Voice plan that fits your team size and communication needs.
Plus
from $60.00 / month
Min. cost $60 on a 1-month plan
2 extensions included
Add more extensions any time as your team grows.
Includes
- First 2 extensions
- Calls to national numbers
- Calls to Australian mobiles
- 30c calls to 13/1300 numbers
- Setup and configuration
- Support and changes
- 2 Direct-in-dial numbers included
- 100 minutes of call transcription a month
- Overspend Protection
- $25 per Additional Extension
Bundled
Great value!$25.00 / extension/month
Min. cost $25 on a 1-month plan
Available when bundled with an nbn service
Add Hosted Voice to an existing Lightning IP internet plan for a lower per-seat price.
Includes
- $25 per extension, no minimum
- Calls to national numbers
- Calls to Australian mobiles
- 30c calls to 13/1300 numbers
- Setup and configuration
- Support and changes
- 1 Direct-in-dial number included
- 100 minutes of call transcription a month
- Overspend Protection
PayG
Great value!from $50.00 / month
Min. cost $250 on a 1-month plan
4 extensions included
Pay only for the calls your team makes, with no bundled call inclusions.
Includes
- First 4 extensions
- 10c calls to national numbers
- 15c/min calls to Australian mobiles
- 30c calls to 13/1300 numbers
- PAYG support and changes
- 2 Direct-in-dial numbers included
- Overspend Protection
- $200 base setup charge
- $10 per Additional Extension
Please check our Critical Information Summaries for more information. Learn more›
Tools
Integrates with the tools your team already uses
Support for integration with a number of industry-leading help desk and CRM platforms, to give your customer service and support teams extra muscle.
Microsoft Teams
Make and take business calls in Microsoft Teams using your existing phone numbers.
Hubspot
Build stronger relationships with better context for customer calls, enable call automation, empower sales team.
Zendesk
Deliver memorable customer experiences and increase productivity by integrating your business phone system with Zendesk.
Zoho Desk
Bring calls to your ticketing system and create more context for customer calls by integrating your business phone system with Zoho Desk.
Microsoft Entra ID
Sign in to the phone system with existing Microsoft work accounts and automate user provisioning.
Salesforce
Reduce distractions and help salespeople turn leads into customers with enterprise calling capabilities.
Odoo
Manage and track calls effortlessly in Odoo. Save your agents' time and boost customer satisfaction with call automation.
Outlook
Click to call your Outlook contacts and see caller names from your address book.
Dynamics 365
Click-to-call, call pop-ups and automatic call logging in Microsoft Dynamics 365.
Using something else? We can connect most tools with an API.
See all integrationsDevices
Works with the devices your team already uses
Hosted Voice supports a wide range of business handsets and softphone devices. Your team can work from desk phones, laptops, or mobiles while your system is centrally managed through the platform.
Centrally manage your handsets
Desk phones
Use reliable business handsets that are automatically configured and managed through the system.
Call routing
Make and receive calls from laptops and desktops using web or desktop clients.
Mobile apps
Stay reachable on the move using mobile apps that connect to your business phone system.
Central device management
Phones can be provisioned and managed centrally, making deployment and updates simple.
Lightning IP supports devices from leading handset manufacturers. Our team can recommend the right hardware and include it as part of your Hosted Voice service through our Hardware-as-a-Service options.
Comparison guide
Which phone system is right for you?
All three run on the same Yeastar platform and are set up and supported by our local team. The difference is where it runs and how you pay.
Where it runs
- Hosted Voice
- In our cloud
- Enterprise Voice
- Your own dedicated server, managed by us
- On-Site Voice
- A Yeastar appliance at your premises
How you pay
- Hosted Voice
- Monthly, per extension
- Enterprise Voice
- Server and licence, plus SIP trunks
- On-Site Voice
- Hardware upfront, then SIP lines
Pricing
- Hosted Voice
- From $25 per extension bundled with internet, or from $50 a month standalone
- Enterprise Voice
- Contact us
- On-Site Voice
- Contact us
Smart Receptionist
- Hosted Voice
- Monthly or one-off packs, setup included
- Enterprise Voice
- Monthly or one-off packs, setup included
- On-Site Voice
- Not available
Call transcription
- Hosted Voice
- 100 minutes a month on Plus and Bundled
- Enterprise Voice
- Add-on packs
- On-Site Voice
- Not available
Features
- Hosted Voice
- All features, with advanced ones enabled on request
- Enterprise Voice
- Every feature included
- On-Site Voice
- Add the features you need
Redundancy
- Hosted Voice
- Built into our platform
- Enterprise Voice
- Disaster Recovery and Hot Standby add-ons
- On-Site Voice
- Hot Standby add-on
Analogue devices (lift, door and alarm lines)
- Hosted Voice
- Via adapters
- Enterprise Voice
- Via adapters
- On-Site Voice
- Built-in ports
Best for
- Hosted Voice
- Most small and growing businesses
- Enterprise Voice
- Larger or multi-site organisations
- On-Site Voice
- Sites that need on-premises control
Why lightning IP
Because reliable connectivity matters more when you live and work regionally
Built for regional Australia
Our network isn't designed as an afterthought to metro infrastructure. We plan, invest, and optimise specifically for regional towns, business precincts, and essential services accounting for distance, demand, and real-world conditions so your connection performs when it matters most.
How to review a business that smashes your expectations and leaves the best the competition can do in an archaic time? I waited 17 days for Telstra to deliver me a modem for my business and every time I called they had no progress. I decided I had enough, I call Lightning IP and within 30 minutes I had internet setup at my premises. Seriously ridiculous customer service. It's customer service you can get from small, privately owned business. If I could give them 50/5 I would.
Lachlan EsplinBusiness Owner - Albury, NSW
Frequently asked questions
Business Hosted Voice works just like a normal phone system except you don't have a physical phone system at your office.
Your phone system is hosted in the cloud and managed by Lightning IP.
Yes. We can port most existing numbers across from your current provider, so you keep the number your customers already know. We'll handle the paperwork and coordinate the transfer for you.
Desk phones need power to operate, so a local outage will affect them unless they're on a UPS or PoE backup supply. Softphones and mobile apps keep working on any device with an internet connection, so your team can keep taking calls from a laptop or mobile even if the office loses power.
Yes. Hosted Voice is built for multi-site businesses - every location connects to the same cloud phone system, so extensions, call routing and reporting work the same way no matter how many offices or remote workers you have.
In most cases, yes - we support a wide range of compatible handsets. Let us know what you already have and we'll confirm compatibility, or recommend hardware through our Hardware-as-a-Service options if you'd rather we supply pre-configured devices.
Smart Receptionist is an AI receptionist built into Hosted Voice. It answers calls in plain language, helps with common questions and puts callers through to the right person. We set it up with you, and setup and help are included. Learn more about Smart Receptionist.
Plus and Bundled plans include 100 minutes of call transcription a month. Extra minutes are available as monthly or one-off packs.
Yes. Advanced features are enabled on request at no extra cost. Talk to us about what your business needs.
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