Do I need to tell callers that calls are recorded?

Generally, yes. Australian law requires callers to be told when a call is recorded. We can add a recorded announcement to your greeting or queue.

How long are call recordings kept?

That's up to you. We can set a retention period, and archive recordings to your own storage for as long as your business needs them.

Voicemail transcription is available on every phone system. Call transcription and summaries are covered on the Smart Receptionist and AI page.

Phone system features

Voicemail in your inbox, transcribed to text, plus call recording with secure archiving to the storage you already use.

Highlights

Voicemails arrive in your inbox as audio files, ready to play on any device.

Read your voicemail as text instead of listening to it.

Record every call automatically, or start recording on demand.

Keep recordings and backups in SharePoint, Amazon S3, Google Cloud or your own server.

Voicemail

: Every voicemail is emailed to you with the recording attached, so you can listen from anywhere.
: Voicemails are converted to text and included in the email, so you can scan messages at a glance.
: Share a voicemail box across a team, with everyone alerted when a new message arrives.
: Have urgent after-hours messages call staff until someone picks up. Ideal for on-call and emergency services.
: Play messages from any phone and return the call straight from the voicemail menu.
: Get an email summary of missed calls so nothing slips through.

Call recording

: Record all calls for selected extensions, queues or numbers, or let staff record with a button press.
: Recordings and system backups can be copied automatically to SharePoint, Amazon S3, Google Cloud Storage or an SFTP server. Still need fax? Fax-to-email is supported.

: Generally, yes. Australian law requires callers to be told when a call is recorded. We can add a recorded announcement to your greeting or queue.
: That's up to you. We can set a retention period, and archive recordings to your own storage for as long as your business needs them.
: Voicemail transcription is available on every phone system. Call transcription and summaries are covered on the Smart Receptionist and AI page.

Get started

Every feature runs on the same platform. Choose how you'd like it delivered, or talk to our local team and we'll help you decide.