Toll fraud is when someone breaks into a phone system to make expensive calls, often overseas. Our phone systems block suspicious access automatically and limit where and how often calls can be made, and our team monitors for unusual activity.

What's the difference between Hot Standby and Disaster Recovery?

Hot Standby keeps a second system ready to take over if the main one fails. Disaster Recovery goes further, with a standby server in another region, so calls keep running even if a whole data centre is affected.

Who keeps the system updated?

We do. Lightning IP manages updates, backups and monitoring for your phone system.

Phone system features

Secure by default, managed by us

Toll-fraud protection, encrypted calls and two-factor sign-in as standard, with Hot Standby and Disaster Recovery when you can't afford downtime.

Toll-fraud protection
Encrypted calls
Monitored by our team

Compare phone systems

Highlights

Protection and peace of mind

Toll-fraud protection

Automatic defences block hacking attempts and unusual call patterns before they cost you.

Encrypted calls

Calls and sign-ins are encrypted to keep conversations private.

Two-factor sign-in

Protect admin and user accounts with a second sign-in step.

Hot Standby and Disaster Recovery

Keep calls running if hardware or a whole site fails.

Fraud protection

Stop toll fraud before it starts

: Repeated failed sign-ins and suspicious traffic are blocked automatically.
: Known malicious addresses are blocked using a continuously updated global list.
: Only allow connections and calls to the countries your business actually needs.
: Cap how many outbound calls can be made in a set time, so a compromised account can't run up a bill.

Secure access

The right access for the right people

: Call audio and signalling are encrypted between phones, apps and the system.
: Trusted security certificates protect the web portal and app connections.
: Add a second sign-in step for administrators and users.
: Enforce strong passwords across your phone system.
: Give managers and staff access to only the settings and reports they need.
: A record of every change and system event, with alerts for anything important.

Staying up

Keep calls running

: A second system takes over automatically if the main one fails. *Paid add-on on Enterprise Voice and On-Site Voice.*
: A standby server in another region with real-time data replication and automatic failover. *Paid add-on on Enterprise Voice.*
: Regular backups of your settings and recordings, ready to restore if you need them.
: Our local team looks after updates, monitoring and changes, so you don't have to.

Availability

Available on

Feature	Hosted Voice	Enterprise Voice	On-Site Voice
Fraud protection, encryption and two-factor sign-in	Included	Included	Included
Disaster Recovery	Built into our platform	Paid add-on	Not available
Hot Standby	Built into our platform	Paid add-on	Paid add-on

Fraud protection, encryption and two-factor sign-in
Hosted Voice
Included
Enterprise Voice
Included
On-Site Voice
Included
Disaster Recovery
Hosted Voice
Built into our platform
Enterprise Voice
Paid add-on
On-Site Voice
Not available
Hot Standby
Hosted Voice
Built into our platform
Enterprise Voice
Paid add-on
On-Site Voice
Paid add-on

Frequently asked questions

: Toll fraud is when someone breaks into a phone system to make expensive calls, often overseas. Our phone systems block suspicious access automatically and limit where and how often calls can be made, and our team monitors for unusual activity.
: Hot Standby keeps a second system ready to take over if the main one fails. Disaster Recovery goes further, with a standby server in another region, so calls keep running even if a whole data centre is affected.
: We do. Lightning IP manages updates, backups and monitoring for your phone system.

Get started

Find the right phone system for your business

Every feature runs on the same platform. Choose how you'd like it delivered, or talk to our local team and we'll help you decide.

Hosted Voice Enterprise Voice On-Site Voice