Category: Connection Setup · Last updated 5 Oct 2026
How to order a new nbn internet plan with Lightning IP
A step-by-step guide to ordering a new nbn plan with Lightning IP, from checking your address to choosing a plan and what happens next.
Getting a new nbn service with Lightning IP starts with checking your address, then choosing a plan that suits your connection type and how you use the internet.
- Check your address Use our address checker to confirm your nbn technology type and see the plans available to you.
- Choose your plan Pick a speed that suits your household or business. All our nbn plans are month-to-month with no lock-in contract, $0 set-up fees and a free standard connection.
- Choose your modem Use a compatible modem you already have, or order a pre-configured modem from us.
- Provide your details Complete identity verification and, if you're keeping an existing phone number, your porting details.
- Confirm your connection date We'll tell you whether a technician appointment is needed and, if so, help you book a time.
If your address already has an active nbn connection, switching to us is usually quick - often the same day - since no new equipment needs to be installed.
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