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Connection SetupHow to order a new nbn internet plan with Lightning IPA step-by-step guide to ordering a new nbn plan with Lightning IP, from checking your address to choosing a plan and what happens next.
Connection SetupWhat to expect during an nbn technician installationWhat happens when the nbn technician arrives, how long the visit usually takes, where the equipment goes and what you'll need to have ready.
Connection SetupHow long does it take to connect a new nbn service?Typical timeframes from placing your nbn order to going live, what can add time, and how we keep you updated along the way.
Connection SetupIs my address serviceable for nbn?What "serviceable" means and what to do if your address isn't serviceable yet.
Connection SetupConnecting nbn in a new development or greenfield estateHow nbn connections work in new estates, including pre-installation during the build and the nbn New Development Charge.
Connection SetupConnecting nbn in an apartment or multi-dwelling unit (MDU)What to know about nbn in apartment buildings and townhouse complexes.
Connection SetupDo I need to be home for my nbn installation?When an adult needs to be home for your nbn technician appointment, what they'll need access to, and what happens if no one is there.
Connection SetupCan I keep my existing modem when I switch to Lightning IP?Whether your current modem will work when you change internet providers.
Connection SetupPorting your phone number to your new nbn connectionHow to keep your existing home or business phone number when you move to nbn, what to tell us and how long the port usually takes.