Test your internet speed

Yes. Wi‑Fi signals weaken with distance and can be blocked by walls, floors and interference from other devices, so a test over Wi‑Fi often shows a lower result than your connection is actually delivering. For the most accurate result, test on a device plugged into your modem with an ethernet cable.

It depends on how you use the internet and how many people share the connection. Browsing and email need very little, while streaming in HD or 4K, video calls, gaming and large uploads all need more - and each person or device doing those at the same time adds to it. If your household regularly feels slow at busy times, a faster plan may help.

Start by restarting your modem, then move your modem somewhere central and off the floor, away from thick walls and other electronics. Connect devices that need the most speed with an ethernet cable, pause large downloads or backups, and keep your devices up to date. If it's still slow, contact our team and we'll help check your setup and your service.

Ethernet. A wired connection removes the variables that Wi‑Fi adds, so it measures the speed of your internet service itself. Testing over Wi‑Fi is still useful if you want to see what a particular room or device is getting.

Each test is a snapshot of a few seconds. Results change with how busy the network is, what else is using your connection at that moment, and which test server is used. Running a few tests at different times of day gives a more reliable picture.

Yes. Older computers, phones and tablets, and older Wi‑Fi hardware, may not be able to reach the full speed of your plan. Browser extensions, VPNs and background apps can also lower the result. Try testing on a recent device with a wired connection to compare.

If your speeds are consistently lower than expected after testing on a wired connection, restarting your modem and pausing other activity, get in touch. Let us know your test results and when you ran them, and our team will help work out what's going on.