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Category: Quick Reference Guides · Last updated 27 Sept 2026

Yealink T85W Desk Phone - Quick Reference Guide

How to make, answer, hold, transfer and forward calls, plus voicemail and Wi-Fi setup on your Yealink T85W.

The Yealink T85W is an easy-to-use business phone with an adjustable 5.5-inch colour screen, so you can find a comfortable viewing angle for your desk and lighting. It has 12 line keys, with up to 60 programmable keys across 5 pages.

This guide covers everything you need to make, take and manage calls on your new phone.

Yealink T85W Desk Phone

Getting to know your phone

The numbers below match the key layout diagram.

T85W Key Layout

  • 1. Power LED - Flashes for incoming calls and new voicemail.
  • 2. Screen - Shows your calls, status icons, time and date.
  • 3. Line keys - Lines, BLF and shortcuts, across 5 pages.
  • 4. Soft keys - The four keys under the screen. Their options change with what you're doing.
  • 5. Touch keys - Message, Headset, Mute and Page.
  • 6. Navigation and OK - Scroll through menus and calls. OK selects.
  • 7. Cancel - Go back, or end a call.
  • 8. Volume - Adjust the ringer or call volume.
  • 9. Keypad - Numbers and letters. #SEND sends the call.
  • 10. Hold and Transfer - Put a call on hold, or transfer it.
  • 11. Redial - See recently dialled numbers.
  • 12. Speaker - Turn handsfree on or off.

What the lights mean

Power LED

  • Flashing red fast - Incoming call
  • Flashing red slowly - New voicemail
  • Solid red - Starting up

Line key LED

  • Solid green - Line in use
  • Flashing green fast - Incoming call
  • Flashing green slowly - Call on hold
  • Off - Line is idle

Placing calls

Using the handset

  1. Lift the handset
  2. Dial the number Enter the number using the keypad.
  3. Press #SEND or Send Use the #SEND key or the Send soft key to place the call.

Using handsfree mode

  1. Press the Speaker key Leave the handset on the hook.
  2. Dial the number Enter the number using the keypad.
  3. Press #SEND or Send Use the #SEND key or the Send soft key to place the call.

Using a headset

  1. Press the Headset key This turns on headset mode.
  2. Dial the number Enter the number using the keypad.
  3. Press #SEND or Send Use the #SEND key or the Send soft key to place the call.

Calling overseas? Dial 0011, then enter the number with the country code.

Answering and ending calls

Receiving calls

You can answer an incoming call in any of these ways:

  • Lift the handset.
  • Press the Speaker key to answer handsfree, or the Headset key for your headset.
  • Press the Answer soft key.
  • Press the line key with the flashing green light.

Ending a call

  • Hang up the handset.
  • Press the Cancel key or the EndCall soft key.
  • On speakerphone, press the Speaker key.

Switching during a call

Lift the handset, press the Speaker key or press the Headset key to move the call to the handset, speaker or headset.

Managing calls

Putting a call on hold

  • Press the Hold key or the Hold soft key. The line key flashes green slowly.
  • Press the Hold key again or Resume to return to the call.

Call waiting

Only one call can be active at a time. Other calls are placed on hold.

To make a new call during a call:

  1. Press Hold Use the Hold key or the Hold soft key to hold your current call.
  2. Press New Call Use the New Call soft key.
  3. Dial and press #SEND or Send Enter the number, then place the call.

To answer a second call, press Answer. Your current call is placed on hold.

To switch between calls, use the up and down navigation keys to select the held call, then press Resume.

Muting a call

Mute stops the caller hearing you, while you can still hear them.

  • Press the Mute key to mute. It lights up red.
  • Press Mute again to unmute.

Adjusting the volume

  • During a call, press the Volume key to change the call volume.
  • When the phone is idle, press the Volume key to change the ringer volume.

Do Not Disturb (DND)

DND rejects incoming calls automatically. Depending on your setup, callers go to voicemail or hear a busy message.

Press the DND soft key to turn it on or off. The DND icon shows in the status bar while it's on.

Conference calls

  1. Call the first person
  2. Press Conference Use the Conference soft key. The first call is placed on hold.
  3. Call the second person Dial their number.
  4. Press Conference again When they answer, this joins everyone into the call.

Transferring calls

Blind transfer

Transfers the call straight through, without announcing it first.

  1. Press Transfer During a call, use the Transfer key or the Transfer soft key.
  2. Enter the number Dial the number you want to transfer to.
  3. Press Transfer or B Transfer This completes the transfer.

Attended transfer

Lets you announce the call to the other person first.

  1. Press Transfer During a call, use the Transfer key or the Transfer soft key. The caller is placed on hold.
  2. Dial the other person Enter the number you want to transfer to.
  3. Announce the call When they answer, let them know who's calling.
  4. Press Transfer This completes the transfer.

Transferring via BLF

Your line keys can be set up with BLF shortcuts for quick internal transfers.

  1. Press the extension's line key During a call, press the line key for the extension you want.
  2. Announce the call When they answer, let them know who's calling.
  3. Hang up This completes the transfer.

If the other person declines an attended or BLF transfer, press Cancel, then Resume to return to the original caller.

Forwarding your calls

Send your calls to another number when you're away from your desk.

  1. Open Call Forward Go to Menu > Features > Call Forward.
  2. Choose a forward type Select Always, Busy or No Answer forward, and set it to On.
  3. Enter the destination Type the number in the Forward to field.
  4. Set the ring time For No Answer only, choose how long the phone rings before forwarding.
  5. Press Save

The call forward icon shows in the status bar while forwarding is on. To turn it off, follow the same steps and set it to Off.

Voicemail

Setting up voicemail

  1. Press the Message key
  2. Enter your PIN Use the voicemail PIN from your welcome email.
  3. Record your greeting Select the option to record your greeting.
  4. Follow the prompts

Retrieving voicemail

Press the Message key, then follow the prompts.

Extension voicemail is for your own extension only. The PIN can be turned off for direct access - ask your administrator if you'd like this.

Redial and call history

  • Press the Redial key to see dialled numbers. Select one, then press OK.
  • Press the Redial key twice to call the last number again.
  • Press the History soft key to see placed, answered and missed calls.

Connecting via Wi-Fi

You'll need the network name (SSID) and password from your network administrator.

Turn on Wi-Fi mode

  1. Open Wi-Fi settings Go to Menu > Basic > Wi-Fi.
  2. Turn Wi-Fi on Set Wi-Fi to On, then press Save.

Connect to a network

  1. Open Wi-Fi settings Go to Menu > Basic > Wi-Fi.
  2. Search for networks Optional: press Scan to search again.
  3. Choose your network Select it and press Connect.
  4. Enter the password Type the password and press OK.

The Wi-Fi symbol shows in the status bar once you're connected. After that, the phone reconnects automatically.

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