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Category: Quick Reference Guides · Last updated 27 Sept 2026

Yealink T87W Desk Phone - Quick Reference Guide

How to make, answer, hold, transfer and forward calls, plus voicemail and Wi-Fi setup on your Yealink T87W.

The Yealink T87W is an executive business phone with an adjustable 7-inch colour touch screen, so you can find a comfortable viewing angle for your desk and lighting. Tap and swipe the screen like a smartphone. It supports up to 84 programmable keys across 5 pages.

This guide covers everything you need to make, take and manage calls on your new phone.

Yealink T87W Desk Phone

Tap or press? In this guide, you tap options on the touch screen, and press the physical keys below the screen.

Getting to know your phone

The numbers below match the key layout diagram.

Yealink T87W key layout

  • 1. Power LED - Flashes for incoming calls and new voicemail.
  • 2. Touch screen - Tap and swipe to use menus and calls.
  • 3. Line keys - On screen. Lines, BLF and shortcuts, across 5 pages.
  • 4. Soft keys - On screen. Their options change with what you're doing.
  • 5. Hold and Transfer - Put a call on hold, or transfer it.
  • 6. Message - Open your voicemail.
  • 7. Volume - Adjust the ringer or call volume.
  • 8. Keypad - Numbers and letters. #SEND sends the call.
  • 9. Headset and Mute - Turn headset mode on or off, or mute your microphone.
  • 10. Redial - See recently dialled numbers.
  • 11. Speaker - Turn handsfree on or off.

What the lights mean

Power LED

  • Flashing red fast - Incoming call
  • Flashing red slowly - New voicemail
  • Solid red - Starting up

Key lights

  • Speaker or Headset - Glows green while in use
  • Mute - Glows red while muted

Placing calls

Using the handset

  1. Lift the handset
  2. Dial the number Enter the number using the keypad.
  3. Press #SEND or tap Send This places the call.

Using handsfree mode

  1. Press the Speaker key Leave the handset on the hook.
  2. Dial the number Enter the number using the keypad.
  3. Press #SEND or tap Send This places the call.

Using a headset

  1. Press the Headset key It lights up green when headset mode is on.
  2. Dial the number Enter the number using the keypad.
  3. Press #SEND or tap Send This places the call.

Calling overseas? Dial 0011, then enter the number with the country code.

Answering and ending calls

Receiving calls

You can answer an incoming call in any of these ways:

  • Lift the handset.
  • Press the Speaker key to answer handsfree, or the Headset key for your headset.
  • Tap Answer on the screen.

Ending a call

  • Hang up the handset.
  • Tap End Call.
  • On speakerphone or headset, press the Speaker or Headset key again.

Switching during a call

Lift the handset, press the Speaker key or press the Headset key to move the call to the handset, speaker or headset.

Managing calls

Putting a call on hold

  • Press the Hold key or tap Hold.
  • Press the Hold key again or tap Resume to return to the call.

Call waiting

Only one call can be active at a time. Other calls are placed on hold.

To make a new call during a call:

  1. Press Hold or tap Hold This puts your current call on hold.
  2. Tap New Call
  3. Dial and press #SEND or tap Send Enter the number, then place the call.

To answer a second call, tap Answer. Your current call is placed on hold.

To switch between calls, tap the held call on the screen, then tap Resume.

Muting a call

Mute stops the caller hearing you, while you can still hear them.

  • Press the Mute key to mute. It lights up red.
  • Press Mute again to unmute.

Adjusting the volume

  • During a call, press the Volume key to change the call volume.
  • When the phone is idle, press the Volume key to change the ringer volume.

Do Not Disturb (DND)

DND rejects incoming calls automatically. Depending on your setup, callers may go to voicemail, hear a busy message or be redirected elsewhere.

Tap DND to turn it on or off. The DND icon shows in the status bar while it's on.

Conference calls

  1. Call the first person
  2. Tap Conference The first call is placed on hold.
  3. Call the second person Dial their number.
  4. Tap Conference again When they answer, this joins everyone into the call.

Transferring calls

Blind transfer

Transfers the call straight through, without announcing it first.

  1. Press Transfer or tap Transfer Do this during the call.
  2. Enter the number Dial the number you want to transfer to.
  3. Tap B Transfer This completes the transfer.

Attended transfer

Lets you announce the call to the other person first.

  1. Press Transfer or tap Transfer Do this during the call. The caller is placed on hold.
  2. Dial the other person Enter the number you want to transfer to.
  3. Announce the call When they answer, let them know who's calling.
  4. Press Transfer or tap Transfer This completes the transfer.

Transferring via BLF

Your on-screen line keys can be set up with BLF shortcuts for quick internal transfers.

  1. Tap the extension's line key During a call, tap the line key for the extension you want.
  2. Announce the call When they answer, let them know who's calling.
  3. Hang up This completes the transfer.

If the other person declines an attended or BLF transfer, tap Cancel, then Resume to return to the original caller.

Forwarding your calls

Send your calls to another number when you're away from your desk.

  1. Open Call Forward Tap Menu > Features > Call Forward.
  2. Choose a forward type Select Always, Busy or No Answer forward, and turn it on.
  3. Enter the destination Type the number in the Forward to field.
  4. Set the ring time For No Answer only, choose how long the phone rings before forwarding.
  5. Tap Save

The call forward icon shows in the status bar while forwarding is on. To turn it off, follow the same steps and turn it off.

Voicemail

Setting up voicemail

  1. Press the Message key
  2. Enter your PIN Use the voicemail PIN from your welcome email.
  3. Record your greeting Select the option to record your greeting.
  4. Follow the prompts

Retrieving voicemail

Press the Message key, then follow the prompts.

Extension voicemail is for your own extension only. The PIN can be turned off for direct access - ask your administrator if you'd like this.

Redial, call history and contacts

  • Press the Redial key to see dialled numbers, then tap one to call it.
  • Tap History to see placed, answered and missed calls.
  • Tap Directory to find a contact.

Connecting via Wi-Fi

You'll need the network name (SSID) and password from your network administrator.

  1. Tap Menu > Basic
  2. Open Wi-Fi settings Swipe up on the left panel and tap Wi-Fi.
  3. Turn Wi-Fi on Tap the toggle.
  4. Choose your network Tap your network in the list.
  5. Enter the password Type the password and tap OK.

The Wi-Fi symbol shows in the status bar once you're connected. After that, the phone reconnects automatically.

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