You may have seen references to "service classes" when it comes to the nbn™ network.
A service class tells your retail service provider (RSP) about the infrastructure that will be supplying a premises and the readiness of that infrastructure.
Some service classes indicate that all infrastructure is in place and ready to go, whereas others may indicate that additional work is required to connect your premises to the network.
nbn Fibre to the Premises service classes
| Service class | Ready to order | Connection time | Tech visit |
|---|---|---|---|
| Service Class 0 | No | N/A | N/A |
| Service Class 1 | Yes | 20–30 days | Yes |
| Service Class 2 | Yes | 14–30 days | Yes |
| Service Class 3 | Yes | 1 day | No |
Service Class 0 — Your premises will be serviceable by Fibre to the Premises (FTTP). You won't be able to activate the service just yet, as nbn™ is still completing the rollout of the supporting infrastructure.
Service Class 1 — Your premises is serviceable by fibre (FTTP), but no box on the outside and no internal NTD (network termination device) have been installed. Fibre has been installed in the pits, but nbn still needs to connect from the street or pit to your premises. You can order a service and an installation appointment can be made.
Service Class 2 — Your premises is serviceable by fibre (FTTP) and the external works have been completed, but the internal NTD is yet to be installed. You can order a service now and an appointment will be set to install your NTD.
Service Class 3 — Your premises is serviceable by fibre (FTTP). Internal and external works have been completed and devices have been installed. You can place an order now and have it activated, generally within a few hours.
nbn Fixed Wireless service classes
| Service class | Ready to order | Connection time | Tech visit |
|---|---|---|---|
| Service Class 4 | No | N/A | N/A |
| Service Class 5 | Yes | 14–30 days | Yes |
| Service Class 6 | Yes | 1 day | No |
Service Class 4 — Your premises is planned to be serviceable by Fixed Wireless, but the tower is not live yet.
Service Class 5 — Your premises is serviceable by nbn™ Fixed Wireless, but you will need to place an order to have an appointment scheduled to install the nbn™ equipment.
Service Class 6 — Your premises is serviceable by nbn™ Fixed Wireless and all equipment has been installed. A service can be ordered and will be active in 1–5 business days.
nbn Satellite service classes
| Service class | Ready to order | Connection time | Tech visit |
|---|---|---|---|
| Service Class 7 | No | N/A | N/A |
| Service Class 8 | Yes | 30–50 days | Yes |
| Service Class 9 | Yes | 1 day | No |
nbn Fibre to the Node / Building service classes
| Service class | Ready to order | Connection time | Tech visit |
|---|---|---|---|
| Service Class 10 | No | N/A | N/A |
| Service Class 11 | Yes | 21–30 days | Yes |
| Service Class 12 | Yes | 14–30 days | Yes — only in the street |
| Service Class 13 | Yes | 1 day | No |
Service Class 10 — Your premises will be serviceable by Fibre to the Node (FTTN) or Fibre to the Building (FTTB). You won't be able to activate the service just yet, as nbn™ is still completing the rollout of the supporting infrastructure.
Service Class 11 — Your premises is nbn™ ready and a service can be ordered. Additional infrastructure work, such as lead-in and jumpering, still needs to be done by nbn before we can connect you.
Service Class 12 — Your premises is nbn™ ready and a service can be ordered. Jumpering still needs to be done by nbn before we can connect you. The technician won't need to attend your premises, as all work is completed at the node or pillar.
Service Class 13 — Jumpering has already been performed and your premises is nbn™ ready. No technician appointment is required and activation can generally be completed within 24 hours.
nbn Hybrid Fibre Coaxial service classes
| Service class | Ready to order | Connection time | Tech visit |
|---|---|---|---|
| Service Class 20 | No | N/A | N/A |
| Service Class 21 | Yes | 20 days | Yes |
| Service Class 22 | Yes | 14 days | Yes |
| Service Class 23 | Yes | 14 days | Yes |
| Service Class 24 | Yes | 1 day | No |
Service Class 20 — Your premises will be serviceable by Hybrid Fibre Coaxial (HFC). You won't be able to activate the service just yet, as nbn™ is still completing the rollout of the supporting infrastructure.
Service Class 21 — Your premises is serviceable by HFC, but no lead-in or NTD is in place. Additional work is required before you can connect to the network.
Service Class 22 — Your premises is serviceable by HFC. A lead-in cable has been installed, but no wall plate/socket or NTD has been installed. Additional work is required before you can connect to the network.
Service Class 23 — Your premises is serviceable by HFC. A lead-in cable and wall plate have been installed, but an NTD is yet to be installed. Additional work is required before you can connect to the network.
Service Class 24 — Your premises is serviceable by HFC and is nbn™ ready. All infrastructure is in place and a service can be ordered.
nbn Fibre to the Curb service classes
| Service class | Ready to order | Connection time | Tech visit |
|---|---|---|---|
| Service Class 30 | No | N/A | N/A |
| Service Class 31 | Yes | 21–30 days | Yes |
| Service Class 32 | Yes | 14–30 days | Yes |
| Service Class 33 | Yes | 14–30 days | Yes |
| Service Class 34* | Yes | 1 day or 14–30 days | No* |
Service Class 30 — Your premises will be serviceable by Fibre to the Curb (FTTC). You won't be able to activate the service just yet, as nbn™ is still completing the rollout of the supporting infrastructure.
Service Class 31 — Your premises is serviceable by FTTC, but additional work is still required.
Service Class 32 — Your premises is serviceable by FTTC. A lead-in is available or has been installed, but it has not yet been connected to the network.
Service Class 33 — Your premises is serviceable by FTTC. Lead-in cabling has been connected to the nbn network, but an NCD (nbn™ connection device) is still required.
Service Class 34 — Your premises is serviceable by FTTC and is nbn™ ready. All infrastructure is in place and a service can be ordered.
*Where the nbn NCD has been removed from the premises, a replacement NCD will need to be arranged and may require a technician appointment for installation.
All a bit much?
This information can seem a bit technical and full of industry terms. If you have any questions about your premises and getting connected to the nbn™ network, reach out to our local support team — they'll be more than happy to help.