Do I need a dedicated receptionist console?

No. The Operator Panel runs in a web browser, so any computer can become a switchboard. It works alongside a desk phone or the Linkus app.

Which desk phones can I use?

We supply and pre-configure a range of business handsets. See Phone Hardware, or talk to us about using phones you already have.

Yes. Everyday call handling and reception features are part of Hosted Voice, Enterprise Voice and On-Site Voice.

Phone system features

Transfer, park, pick up and page with a tap, and give your front desk a live view of every line from their browser.

Highlights

A web switchboard that shows who's free, who's on a call and what's waiting, with drag-and-drop transfers.

Move calls to the right person, park them for anyone to grab, or answer a colleague's ringing phone.

Calls to a manager go to their assistant first, who can screen and pass them through.

Make announcements to a group of phones, or talk straight through to a colleague's speaker.

Handling calls

: Introduce the caller before handing over, or send the call straight through.
: Park a call in a shared slot so anyone in the office can pick it up from any phone.
: Answer a colleague's ringing phone from your own handset or app.
: Hear a tone when a second call comes in, and switch between the two.
: Send calls to another extension or a mobile when you're busy, away or don't answer.
: Stop your phone ringing when you need to focus. Callers go to voicemail or wherever you choose.
: If the person you're calling is busy, get a call back automatically as soon as they're free.
: Call frequent numbers at the touch of a button, or find a colleague by typing their name.
: Put callers on hold with music, or mute your microphone when something's better left unheard.

Reception and teams

: A browser-based switchboard for receptionists: see every extension's status, drag calls to transfer or park them, and monitor queues in real time.
: Route a manager's calls through their assistant, with the option for the manager to pick up directly.
: Set phone keys to show whether a colleague is free, ringing or on a call, and press to transfer or pick up. Ideal for receptionists.
: Broadcast announcements to groups of phones or overhead speakers, or open a two-way intercom to a single phone.
: Host audio conference calls with colleagues and outside callers, protected by a PIN.
: Supervisors can listen in, whisper to a staff member or join a call. See [Contact centre features](/services/voice/features/contact-centre).

Desk phones

: New desk phones pick up their settings the moment they're plugged in. We set them up before they arrive.
: Program phone keys for transfers, parking, colleagues' lines or your most-used numbers.
: Log in to any desk phone and it becomes yours, with your extension and settings.
: Calls ring your handset and your Linkus app at the same time, so you can answer wherever you are.
: Dial, answer and transfer on your desk phone from the desktop app or your CRM.

: No. The Operator Panel runs in a web browser, so any computer can become a switchboard. It works alongside a desk phone or the Linkus app.
: We supply and pre-configure a range of business handsets. See Phone Hardware, or talk to us about using phones you already have.
: Yes. Everyday call handling and reception features are part of Hosted Voice, Enterprise Voice and On-Site Voice.

Get started

Every feature runs on the same platform. Choose how you'd like it delivered, or talk to our local team and we'll help you decide.